We are seeking a highly motivated Leasing & Resident Services Coordinator to join our awesome team here at Fairlawn! The ideal candidate will embody Fairlawn’s core values: Be Kind, Own It, Be Flexible, and Always Improve.

The Fairlawn team member will be responsible for supporting the property's on-site management. This includes all aspects of leasing, resident relations, rent collections, safety and security, maintenance, small renovation projects, and general property upkeep.

What will you do?

• Exemplify the core values of Be Kind, Be Flexible, Own It, and Always Improve
• Apply established sales and marketing strategies to increase property traffic, maintain closing ratios, and meet or exceed budgeted occupancy
• Support the renewals process, unit availability, listings content, and marketing channels
• Assist the Property Manager in setting market rents, conducting market research, defining leasing goals, and supporting the renewal process
• Process maintenance requests and follow up with residents to confirm the completion
• Inspect properties to ensure the highest standards are maintained, evaluating maintenance and grounds. Conduct regular inspections of vacant units for market-ready condition. Audit leases, resident files, and move-in paperwork to ensure accuracy and completion
• Handle daily operations including answering calls, scheduling appointments, greeting visitors, showing residences to prospective residents and any necessary paperwork, filing, etc.
• Handle resident accounting tasks such as rent collection, security deposit reconciliations, delinquency follow-up, posting payments, and preparing deposits
• Maintain good rapport with all prospective and current residents, vendors, and Fairlawn team members
• Have a thorough knowledge of lease terms, specifications, and policies
• Provide exceptional customer service and serve as an ambassador of the Fairlawn brand
• Learn and ensure compliance with all Fair Housing Laws including local, state, and federal housing regulations (We provide training)
• Pivot, roll up your sleeves, and jump in where needed!

Why should you work here?

• Competitive Pay. We are ready to invest in you!
• Medical, Dental, Vision, and Life Insurance - Starting on the First Day of Employment - to access care for positive health outcomes and your overall well-being
• Employee-sponsored benefits including Short Term Disability, Life Insurance, Critical Illness, Accident, Flexible Spending, and H.S.A. Accounts to avoid costly medical expenses due to gaps and ensure that all your medical needs are met
• 401(k) Retirement Plan with Match to invest in your future wealth and retirement
• Paid Vacation, Sick Leave, and Holiday Pay to help you reset and come back rejuvenated and refreshed
• Monthly company events to promote team cohesion
• Wellness Days to focus on being your best self. We want you to have time to disconnect and recharge in a way that works for you
• The opportunity to work for a growing organization where you are valued and can have a direct impact
• Quarterly off-site meetings with your manager to celebrate wins, issue solve and ensure you are set up for success. Plus, the process is rewarding, and the results are great for your career

Who you are – We’d love to hear from you if you:

• Have at least 3 years of strong customer service experience with at least 1 year in the real estate or property management industry, preferred
• Have previous leasing or sales experience, preferred
• High School diploma or GED (bachelor’s degree preferred)
• Are proficient with relevant technology (e.g., Microsoft Office, AppFolio, Outlook) and can easily adapt to changing technology
• Demonstrate superior attention to detail, high energy, and a positive attitude
• Excellent written and verbal communication skills
• Embody our core values: Be Kind, Be Flexible, Own It, and Always Improve

Some additional things you will need:

• Valid driver’s license and dependable transportation. Limited in-town usage of personal vehicle for errands, any out-of-county personal mileage reimbursed at the Federal rate
• Availability to work longer hours and weekends during prime leasing season and turnover (specific dates vary from year to year)
• To serve as one of the emergency contacts for the community
• Must be able to perform the physical functions of the position, not limited to the ability to walk properties, complete physical inspections, deliver resident communications, and show properties

Fairlawn is a vertically integrated firm specializing in real estate investment, management, and development. Based in Chicago and Champaign, Illinois, we have a more than 10-year track record in value-add projects, development, student housing, and build-to-rent communities. With a portfolio of approximately 5,500 units and $700 million in assets under management, Fairlawn has established a strong presence across Illinois and Indianapolis. We are actively expanding into additional Midwest markets.

Our company uses the Entrepreneurial Operating System (EOS) to run and help grow our business – the tools from EOS contribute to finding the right people and putting them in the right roles, effectively solving issues as they arise, and building a culture of accountability. In short, it gets everyone on the same page and working toward the same goals. If you have an ownership mindset and take pride in all the details, joining our team may be perfect for you!

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin or ancestry, sex, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, marital status, or any other characteristic protected by law.

INDMP