Maintenance Operations Manager

Fairlawn Real Estate

Fairlawn Real Estate

Champaign, IL, USA
Posted on Wednesday, May 1, 2024

We are currently seeking a strong Senior Maintenance Manager to join our awesome team here at Fairlawn! This role will include ownership of a large, centralized property maintenance operation, with accountability for leading and managing the team and ensuring that we have the best processes to maintain our properties.

Today, Fairlawn’s centralized maintenance team provides services to over 2600 units across our student, conventional, and commercial property portfolios in the Champaign-Urbana metro area. With more growth on the horizon, we are looking for a true leader who is passionate about providing quality housing, building amazing teams, and who is ready to grow. The ideal candidate will fully align with Fairlawn’s core values: Be Kind, Own It, Be Flexible, and Always Improve. This corporate role will be housed at our centralized maintenance office in Champaign, IL, and report to the Head of Property Management.


What will you do??

  • Exemplify our core values of Be Kind, Be Flexible, Own It, and Always Improve
  • Lead and manage a large team of maintenance technicians and administrative staff
  • Establish standardized maintenance procedures across the team to ensure consistent quality of work and adherence to safety protocols. Continuously evaluate and improve these procedures to ensure effective and efficient execution of work orders
  • Develop and closely monitor relevant data including leading and key performance indicators; adjust strategy and process as necessary to ultimately achieve team, property, and company goals
  • Ensure teams are prepared to handle unit turns and deliver units on time; especially during peak turnover times (July – August)
  • Stay updated on current and new technologies and equipment to ensure the team is trained and equipped with the needed tools to perform their jobs
  • Enforce safety regulations within the maintenance department, conduct safety inspections, and ensure adherence to safe work practices
  • Build and maintain strong relationships with vendors and service providers to secure the best rates and ensure prompt high quality service delivery
  • Oversee the maintenance budget including planning, managing expenditures, and ensuring cost-effective operations. Maintain staffing levels to ensure a balance between staff utilization, cost, and high service levels for properties and residents
  • Meet on-site with maintenance and construction personnel to provide oversight and guidance
  • Work closely with peers throughout the company to ensure we are maintaining assets appropriately in the short and long-term
  • Build and maintain building-related data to optimize maintenance activities
  • Learn and ensure compliance with all Fair Housing Laws including local, state, and federal housing regulations (We provide training)
  • Pivot, roll up your sleeves, and jump in where needed!

Why should you work here?

  • Competitive Pay + Bonus Opportunity. We are ready to invest in you!
  • Medical, Dental, Vision, and Life Insurance - Starting on First Day of Employment - to access care for positive health outcomes and your overall well-being
  • Employee-sponsored benefits including Short Term Disability, Life Insurance, Critical Illness, Accident, Flexible Spending, and H.S.A. Accounts to avoid costly medical expenses due to gaps?and ensure that all your medical needs are met
  • 401(k) Retirement Plan with Match to invest in your future wealth and retirement ?
  • Paid Vacation, Sick Leave, and Holiday Pay to help you reset and come back rejuvenated and refreshed
  • Monthly company events to promote team cohesion
  • Wellness Days to focus on being your best self. We want you to have?time to disconnect and recharge in a way that works for you
  • The opportunity to work for a growing organization where you are valued and can have a direct impact
  • Quarterly off-site meetings with your manager to celebrate wins, issues solve and ensure you are set up for success. Plus, the process is rewarding, and the results are great for your career

Who you are – We’d love to hear from you if you:

  • Have at least ten years of maintenance-related experience, with strong technical knowledge of property systems and maintenance activities
  • Have a proven record of successfully building and leading large teams with multiple layers, with a minimum of five years of experience as a People Manager
  • Have a Bachelor’s degree in Facilities Management, Project Management, Business Administration, Construction Management, or a related Engineering Field
  • Have demonstrated experience problem solving difficult or unexpected situations
  • Have an ability to look at the big picture and develop processes that will streamline operations and relieve pain points
  • Are proficient with relevant technology (e.g. Microsoft Office, AppFolio, Outlook) and can easily adapt to changing technology
  • Have the ability to identify the right data and analyze it to make informed decisions on staffing, department efficiencies, and procedures
  • Have excellent written and verbal communication skills
  • Demonstrate superior attention to detail, high energy, and a positive attitude
  • Have the ability to give and receive real-time feedback with a positive mindset
  • Can work independently but also effectively work closely with other team members
  • Embody our core values: Be Kind, Be Flexible, Own It, and Always Improve

Some additional things you will need:

  • Valid driver’s license and reliable transportation
  • Availability to work longer hours and weekends during peak times for your department (e.g. market turnover from July to September)
  • Must be able to complete the physical functions of the position including understanding and utilizing management reports, memos, and other documents to conduct business; communicate orally with customers, vendors, management, and other co-workers; pull, push, and reach overhead to move objects (up to 50 pounds) at work site in all directions; drive a vehicle between property and office locations.

Fairlawn Real Estate is a fast-growing real estate firm with 150 team members and 5,000 units throughout Central Illinois and Indianapolis. Our company uses the Entrepreneurial Operating System (EOS) to run and help grow our business – the tools from EOS contribute to finding the right people and putting them in the right roles, effectively solving issues as they arise, and building a culture of accountability. In short, it gets everyone on the same page and working toward the same goals. If you have an ownership mindset and take pride in all the details, joining our team may be perfect for you!