We are seeking a highly motivated Leasing and Resident Services Specialist to join our Smile Student Living team! If you have experience in customer service, event management, hospitality, or sales and want to learn about real estate, our position may be for you!

The Leasing and Resident Services Specialist will work with the management team to provide top-notch customer service while helping prospective residents find their perfect home. In this fast-paced sales role, you will have the opportunity to participate in an attractive incentive program. The ideal candidate will embody Fairlawn’s core values: Be Kind, Own It, Be Flexible, and Always Improve.

What will you do?

• Serve as a sales and leasing agent and tour expert – this means being well-versed with our properties and amenities
• Show properties and sell their features and amenities to prospective tenants
• Review lease applications and document requirements for eligibility
• Assist in daily customer service operations including guest inquiries, preparing notices and resident communications, showings, tenant screenings, and tenant applications.
• Provide exceptional customer service in a fast-paced office through multiple communication channels (phone, email, text) to maintain positive resident relations.
• Prepare move-in paperwork, confirm residences are move-in ready, perform unit inspections, and perform move-in orientations with new residents
• Properly close the leasing process by asking for the sale
• Maintain good rapport with current and prospective tenants
• Process maintenance requests and follow up with residents to confirm the completion
• Learn and ensure compliance with all Fair Housing Laws including local, state, and federal housing regulations (We provide training)
• Pivot, roll up your sleeves, and jump in where needed!

Who you are -- We’d love to hear from you if you:

• Hold a high school diploma or GED
• Have at least 1 year of customer service, hospitality, retail or sales experience
• Have at least 1 year of office administration or data entry experience, preferred
• Must be able to obtain Illinois Residential Leasing Agent License within 1 year of employment (IL Properties ONLY)
• Must hold active driver’s license w/ 2 years of driving history and pass MVR requirements to utilize company vehicle in this scattered site portfolio
• Are proficient with computer applications and software (e.g. Microsoft Office Suite, Appfolio, Outlook) and aptitude for learning new software and systems
• Have excellent interpersonal, written, and verbal communication skills
• Demonstrate superior attention to detail, high energy, and a positive attitude
• Embody our core values: Be Kind, Own It, Be Flexible, and Always Improve

Why should you work here?

• Competitive Pay + Incentives. We are ready to invest in you!
• Medical, Dental, Vision, and Life Insurance - Starting on the First Day of Employment - to access care for positive health outcomes and your overall well-being
• Employee-sponsored benefits including Short Term Disability, Life Insurance, Critical Illness, Accident, Flexible Spending, and H.S.A. Accounts to avoid costly medical expenses due to gaps and ensure that all your medical needs are met
• 401(k) Retirement Plan with Match to invest in your future wealth and retirement
• Paid Vacation, Sick Leave, and Holiday Pay to help you reset and come back rejuvenated and refreshed
• Monthly company events to promote team cohesion
• Wellness Days to focus on being your best self. We want you to have time to disconnect and recharge in a way that works for you
• The opportunity to work for a growing organization where you are valued and can have a direct impact
• Quarterly off-site meetings with your manager to celebrate wins, issues solve and ensure you are set up for success. Plus, the process is rewarding, and the results are great for your career

Some additional things you will need:

• Availability to work longer hours and weekends during prime leasing season and turnover (specific dates vary from year to year)
• Must be able to perform the physical functions of the position resident communications, not limited to: the ability to walk properties, complete physical inspections, deliver communications, and show properties

Fairlawn Real Estate is a fast-growing real estate firm managing approximately 5,000 units throughout Central Illinois and Indianapolis. Our company uses the Entrepreneurial Operating System (EOS) to run and help grow our business – the tools from EOS contribute to finding the right people and putting them in the right roles, effectively solving issues as they arise, and building a culture of accountability. In short, it gets everyone on the same page and working toward the same goals. If you have an ownership mindset and take pride in all the details, joining our team may be perfect for you!

INDMP