We are seeking a highly motivated Property Operations Specialist to join our awesome team here at Fairlawn! The ideal candidate will embody Fairlawn’s core values: Be Kind, Own It, Be Flexible, and Always Improve.

The experienced property manager/real estate expert will join a team of support specialists and be accountable for being an expert in our property management process and providing key operational support across the Fairlawn Portfolio. The Property Operations Specialist position will be based out of our Corporate Office in Champaign, IL with occasional travel throughout Central Illinois and Indianapolis, IN.

What will you do?

• Exemplify our core values of Be Kind, Be Flexible, Own It and Always Improve
• Serve as an expert in our Property Management Process
• Align with on-site Property Managers to train new team members in Leasing, Resident Services, Facilities Management and Accounts Receivable
• Complete special assignments and projects directly impacting property management teams across the Fairlawn portfolio to ensure operational efficiency and financial performance
• Provide flex on-site or off-site support to teams as needed, including filling in for roles during capacity gaps, property onboarding and augmenting capacity during high demand times
• Provide support on frontline operations management including answering calls, scheduling appointments, handling resident requests, showing residences to prospective residents, and providing any needed administrative support
• Provide exceptional customer service and serve as an ambassador of the Fairlawn brand through all Property Management Operations teams
• Assist in property onboarding tasks across different departments of the organization
• Learn and ensure compliance with all Fair Housing Laws including local, state, and federal housing regulations (We provide training)
• Pivot, roll up your sleeves and jump in where needed!

Why should you work here?

• Competitive Pay + Variable Incentives + Bonus. We are ready to invest in you!
• Medical, Dental, Vision, and Life Insurance - Starting on the First Day of Employment - to access care for positive health outcomes and your overall wellbeing
• Employee-sponsored benefits including Short Term Disability, Life Insurance, Critical Illness, Accident, Flexible Spending, and H.S.A. Accounts to avoid costly medical expenses due to gaps and ensure that all your medical needs are met
• 401(k) Retirement Plan with Match to invest in your future wealth and retirement
• Paid Vacation, Sick Leave, and Holiday Pay to help you reset and come back rejuvenated and refreshed
• Monthly company events to promote team cohesion
• Wellness Days to focus on being your best self. We want you to have time to disconnect and recharge in a way that works for you
• The opportunity to work for a growing organization where you are valued and can have a direct impact
• Quarterly off-site meetings with your manager to celebrate wins, issue solve and ensure you are set up for success. Plus, the process is rewarding, and the results are great for your career

Who you are – We’d love to hear from you if you:

• Have at least three years of management/operations experience, with a strong customer service background, preferably in property management, real estate, or hotel management
• Have previous leasing & sales experience
• Have a High School diploma or GED (Bachelor’s Degree preferred but not required)
• Are proficient with relevant technology (e.g. Microsoft Office, AppFolio, Outlook) and can easily adapt to changing technology
• Demonstrate superior attention to detail, high energy and a positive attitude
• Have the ability to give and receive real-time feedback with a positive mindset
• Have demonstrated experience coaching and training successful teams
• Have excellent written and verbal communication skills
• Can work independently and also work closely with other team members
• Embody our core values: Be Kind, Be Flexible, Own It and Always Improve

Some additional things you will need:

• Valid driver’s license and reliable transportation
• Availability to work longer hours and weekends during peak times including onboarding new properties and summer turnover
• Ability to travel, 10% total out of state
• Must be able to perform the physical functions of the position, including but not limited to: the ability to walk properties, complete physical inspections, deliver resident communications and show properties

Physical Requirements:

• Executes tasks independently, maintains concentration/focus on tasks
• The ability to communicate information and ideas so others will understand. Must be able to exchange accurate information in these situations
• The ability to observe details at close range (within a few feet of the observer)
• Occasionally moving objects up to 15 pounds about the office
• Ability to communicate orally with customers, vendors, management, and other co-workers
• Regular use of the telephone and e-mail for communication is essential
• Hearing, vision, and speaking within normal ranges is essential for normal conversations, receiving ordinary information, and preparing or inspecting documents
• Good reasoning ability is important. Able to understand and utilize management reports, memos, and other documents to conduct business
• The job is performed indoors in a traditional office setting. Activities include extended periods of sitting while working at a computer and fast-paced operations and events

Fairlawn Real Estate is a fast-growing real estate firm managing approximately 5,000 units throughout Central Illinois and Indianapolis. Our company uses the Entrepreneurial Operating System (EOS) to run and help grow our business – the tools from EOS contribute to finding the right people and putting them in the right roles, effectively solving issues as they arise and building a culture of accountability. In short, it gets everyone on the same page and working toward the same goals. If you have an ownership mindset and take pride in all the details, joining our team may be perfect for you!

INDHP