To apply, submit a resume and cover letter to Jayne DeLuce, President, CEO & Foundation Executive Director at jayned@experiencecu.org.

Office Operations Manager

Experience Champaign-Urbana (ECU) is seeking a highly organized, proactive professional to serve as our Office Operations Manager. This key position oversees the day-to-day operations of ECU and the ECU Foundation, supporting financial processes, human resources functions, board coordination, office management, and organizational systems. The ideal candidate is a strong communicator, problem solver, and relationship builder who thrives in a collaborative, mission-driven environment.

Qualifications

• 3–5 years of experience in operations, administration, office management, or a related field

• Strong organizational and project management skills

• Experience with financial administration, HR support, and nonprofit operations preferred

• Ability to manage multiple priorities with professionalism and attention to detail

About Experience Champaign-Urbana: ECU is the engine behind our region’s tourism and community pride. We bring in business, boost the economy, and highlight what makes the greater CU area brilliant.

To apply, submit a resume and cover letter to Jayne DeLuce, President, CEO & Foundation Executive Director at jayned@experiencecu.org.

Applications will be accepted until the position is filled.

Position Summary

Experience Champaign-Urbana (ECU) is seeking a highly organized, detail-oriented Office Operations Manager to oversee the daily administrative and operational functions of the organization. This position plays a key role in supporting staff, coordinating office operations, assisting with financial and human resource processes, supporting board governance, and helping ensure a positive and efficient workplace environment.

The Office Operations Manager reports directly to the President, CEO & Foundation Executive Director and serves as an important member of the ECU team in advancing our mission to promote a welcoming destination experience that strengthens economic opportunity and enhances the lives of residents.

Key Responsibilities

Office & Administrative Operations

• Manage day-to-day office operations and administrative systems.

• Coordinate office supplies, equipment, technology support, and facility needs.

• Maintain organizational files, records, policies, and procedures.

• Process incoming and outgoing mail and general correspondence.

Board & Executive Support

• Coordinate Board of Directors meetings, including scheduling, meeting materials, and logistics.

• Provide administrative support to the President, CEO & Foundation Executive Director.

• Assist with preparation of reports, correspondence, and organizational documentation.

Financial Administration

• Support accounts payable and accounts receivable processes with Finance Manager.

• Process invoices, payments, and financial documentation.

• Assist with tracking budgets, vendor relationships, and financial records.

Human Resources & Staff Support

• Maintain personnel records and paid time off tracking.

• Assist with employee benefits administration and onboarding activities.

• Coordinate staff training, professional development, and office-wide communications.

Visitor Services & Community Engagement

• Supervise the Visitor Experience Coordinator.

• Support operations of the Welcome Centers.

• Assist with visitor inquiries and customer service initiatives.

• Coordinate volunteer scheduling and support for major events and programs.

Event & Project Support

• Provide logistical and administrative support for ECU events, meetings, and special projects.

• Assist staff with event preparation, materials distribution, and community outreach efforts.

Qualifications

• Associate's degree required; bachelor's degree preferred.

• Three or more years of office management, administrative, operations, or related experience.

• Strong organizational and project management skills.

• Excellent written and verbal communication skills.

• Proficiency with Microsoft Office and common business software.

• Ability to manage multiple priorities with attention to detail.

• Positive, collaborative, and customer-focused attitude.

Work Environment

• Full-time position based in Champaign, Illinois.

• Occasional evening and weekend work may be required.

• Ability to lift up to 30 pounds and assist with event materials when needed.

• Valid driver's license and reliable transportation required.

Why Join ECU?

At Experience Champaign-Urbana, we believe in:

Spark – We are tenacious and spirited in our pursuit of impact.
Illumination – We shine an optimistic light on all of our communities.
Brilliance – We bring joy and an innovative mindset to all our work.

Join a team dedicated to strengthening our community through tourism, events, culture, storytelling, and economic opportunity.