Overview

Job Skills / Requirements

• Supervise and lead cleaning associates to deliver high-quality janitorial services across multiple client locations.
• Step in to perform hands-on cleaning tasks when needed to ensure service continuity
• Conduct regular quality control inspections to ensure compliance with customer expectations and contractual obligations.
• Act as the primary point of contact for clients, addressing any concerns, requests, or issues promptly and professionally.
• Manage scheduling of cleaning services, ensuring all customer requirements are met on time.
• Train and mentor employees to maintain high service standards and safety compliance.
• Manage supplies and equipment, ensuring all necessary items are stocked and available for teams at each location.
• Work closely with upper management, reporting performance, addressing operational challenges, and collaborating on solutions.
• Handle special projects or deep cleaning work as required by the customer.
• Respond quickly to any client requests or complaints, documenting issues and following through to resolution.
• Build strong client relationships through clear, proactive communication and reliable service.

• Minimum of two years of experience in a management, supervisory, or team leadership role, ideally in facilities management or janitorial services.
• Strong verbal and written communication skills with the ability to maintain professional relationships with clients and staff.
• Ability to prioritize tasks and manage multiple responsibilities across different client locations.
• Experience with scheduling, inventory management, and general operations in a service-based industry.
• Ability to work independently and make sound decisions with minimal supervision.
• Physical ability to perform cleaning tasks, including lifting up to 50 lbs.
• Proficient in Microsoft Office Suite (Word, Excel, Outlook) and other basic digital tools.
• Must have a valid driver’s license and reliable transportation.

• Excellent customer relationship management skills, with a proactive approach to addressing client needs.
• Knowledge of cleaning processes, products, and equipment is a plus.
• Must be willing to adjust hours occasionally to meet business needs, including weekends or emergency situations if required.

Education Requirements (Any)

High School Diploma or Equivalent

Additional Information / Benefits

Benefits: Medical Insurance, Life Insurance, Dental Insurance, Vision Insurance, Paid Vacation, Paid Sick Days, Paid Holidays, Short Term Disability, Long Term Disability, 401K/403b Plan, Special Incentive Plans, Scholarship Opportunity