Position Summary:

The Plumbing Service Technician is responsible for leading complex plumbing installations, repairs, and maintenance while ensuring compliance with all local and national plumbing codes. This role requires a high level of technical expertise, problem-solving skills, and leadership capabilities to train and mentor junior technicians. The Licensed Plumber must provide exceptional service, maintain a high level of professionalism, and ensure all work meets or exceeds safety and quality standards.

Responsibilities:

· Maintain a professional appearance, attitude, and strong work ethic.

· Arrive at job sites on time and report to dispatch upon arrival and departure.

· Diagnose and repair complex plumbing issues, including slab leaks, main line backups, and water heater failures.

· Perform and oversee installations of water heaters (tank and tankless), water softeners, filtration systems, and other major plumbing fixtures.

· Install and repair water supply and drainage systems, ensuring compliance with all plumbing codes.

· Conduct thorough system inspections and preventative maintenance services.

· Work with various piping materials, including PEX, PVC, CPVC, copper, cast iron, and steel.

· Perform advanced soldering, brazing, and pipe joining techniques.

· Use specialized diagnostic tools such as video inspection cameras, hydro jetting equipment, and electronic leak detection devices.

· Handle gas line repairs and installations per safety regulations.

· Ensure proper permitting and code compliance for all plumbing projects.

· Educate customers on plumbing system maintenance, energy-efficient solutions, and upgrade options.

· Provide accurate job estimates and assist with project planning.

· Complete all necessary paperwork, including service reports and invoices, accurately and promptly.

· Maintain a clean and fully stocked work truck.

· Train and mentor junior and mid-level plumbing technicians.

· Uphold all company safety standards and industry best practices.

· Other duties as assigned.

Qualifications and Experience:

· State of Illinois Plumbing License

· Minimum 4 years of residential plumbing experience

· Must pass drug and background screening.

· Valid driver’s license with an insurable driving record.

· Strong communication skills in English (both written and verbal).

· Ability to safely operate plumbing tools and equipment

· Strong knowledge of local and national plumbing codes.

· Experience with water heater installation, repairs, and troubleshooting.

· Ability to diagnose and repair complex plumbing problems independently.

Preferred:

· Backflow prevention certification.

· Experience with hydronic heating systems.

· Light-Commercial plumbing experience.

Physical Requirements:

· Work in an environment consisting of extreme variations due to conditions, including but not limited to: heat, cold, wet, wind, sunlight, absence of light, insects, animals, mammals, reptiles and other conditions deemed by worksite

· Reaching, bending, stooping, walking, sitting, crawling, squatting

· Holding, carrying objects, and lifting – including heavy objects such as equipment up to 100 pounds

· Use of tools and equipment such as hand tools and ladders including extension ladders

· Use of vision abilities include, close vision, distant vision, color vision, peripheral vision, depth perception and the ability to focus

· Must be able to speak and hear

· Must be able to work in small or confined workspaces