| Director of Operations / Chief Operating Officer Commensurate with experience and qualifications At Don Moyer Boys & Girls Club (DMBGC), we have been serving Champaign-Urbana and surrounding communities for over 50 years. DMBGC has an exciting opportunity to support our mission and vision as we seek candidates for our next Director of Operations (DOO) / Chief Operating Officer (COO). The title and compensation will be commensurate with the selected candidate’s experience and qualifications. The ideal candidate has a strong desire to make a positive impact on the lives of youth in our community, and will provide leadership and oversight to Club sites and operations, specifically focusing on program and staff development; membership administration; grant management and compliance; program budget management; crisis and behavior management; and data systems oversight. The DOO/COO is directly responsible for coordination, collaboration, and communication between all programs; community and family involvement; school district and school site relationships; data collection, program integrity, analysis and reporting; and leading and supervising a diverse team of full and part-time program staff including Unit Directors. The DOO/COO is responsible for bringing the organization’s mission to life, ensuring that area youth and teens achieve great futures by providing safe and fun program environments, creating an engaging Club experience, and providing direction and guidance to a team of caring professionals. Efforts also include actively working to increase Don Moyer Boys & Girls Club’s effectiveness and engagement with young people throughout our community. The organization seeks to increase the DMBGC’s positive impact on the community through a combination of improved program efficacy and an increase in the number of youth served annually. The selected candidate will be tasked with setting program strategies and harnessing staff and partner resources to achieve this goal. The afterschool hours and summer non-school days can be some of the most threatening times for young people, especially those who are challenged with difficult economic, family, and neighborhood environments. Our work at DMBGC is to be a beacon of safety, support, and hope for all youth in our community. DMBGC operates with a focus of providing programs and services to youth at all site locations and in the community. Our doors and our arms are open wide to give young people: - A safe place to learn and grow
- Ongoing relationships with caring, adult professionals
- Life-enhancing programs and character development experiences
- Engaging, fun, memorable experiences
- Hope and opportunity
Our Club provides the services and programs to help boys and girls make positive life choices. Our programming focuses on the Five Core Areas set by the Boys & Girls Clubs of America: - Character & Leadership programs are built around helping youth become responsible, caring citizens and acquire skills for participating in the democratic process. They also develop leadership skills and provide opportunities for planning, decision-making, contributing to Club and community, and celebrating our national heritage.
- Career & Education programs focus on three approaches: academic enrichment and school engagement, targeted dropout prevention, and intensive intervention and case management. Our aim is to ensure that all Club members graduate from high school on time, ready for a post-secondary education and a 21st-century career.
- Health & Life Skills programs develop within young people the capacity to engage in positive behaviors that nurture their own well-being, set personal goals, and support them to live successfully as self-sufficient adults.
- Sports & Recreation programs help develop fitness, positive use of leisure time, reduction of stress, appreciation for the environment, and social and interpersonal skills.
- The Arts programs enable youth to develop their creativity and cultural awareness through knowledge and appreciation of the visual arts, crafts, performing arts, and creative writing.
Essential Responsibilities Leadership - Provide effective and inspiring leadership of DMBGC’s program services and programming staff through active involvement in planning and execution, and assume overall responsibility for successful program implementation and staff development.
- Implement and lead a continuous quality improvement process throughout all programs by reviewing best practices and providing opportunities for program staff to provide feedback.
- Assist in the preparation of the annual program/operations budget. Manage effectively within the budget, and report accurately on progress made and challenges encountered.
- Ensure establishment of and adherence to policies and procedures that reflect the Club’s mission and values.
- Make informed critical decisions and develop programming policies and procedures as necessary.
- Maintain regular, visible presence on-site during program hours across all DMBGC locations to support staff, engage with members, and monitor program quality and safety.
Program Leadership Supervision, Mentorship & Support The DOO/COO carries direct supervisory responsibility for all Unit Directors and the Assistant Director of Program Operations across DMBGC sites. This includes: - Provide direct, ongoing supervision to Unit Directors at all program sites, including regular 1:1 check-ins, performance evaluations, and professional development planning.
- Provide direct supervision to the Assistant Director of Program Operations, supporting their leadership development and ensuring alignment between their work and organizational program priorities.
- Leverage the Assistant Director of Program Operations as a key operational partner in monitoring program quality, grant deliverable progress, and site-level staff support across all locations.
- Serve as a consistent mentor and coach to Unit Directors and the Assistant Director of Program Operations, supporting their growth as program leaders and helping them navigate challenges in program delivery, staff management, and member engagement.
- Establish clear expectations for site-level leadership performance, program quality, and compliance with DMBGC policies.
- Support Unit Directors in developing and executing site-specific program plans aligned with BGCA core program areas and DMBGC strategic goals.
- Facilitate regular Unit Director team meetings to promote cross-site communication, shared learning, and consistent implementation of organizational priorities.
- Identify training needs and ensure Unit Directors and the Assistant Director of Program Operations have access to professional development resources through BGCA, local partners, and other appropriate channels.
- Provide timely, constructive feedback to Unit Directors and the Assistant Director of Program Operations on program outcomes, staff management, data compliance, and member experience.
Grant Management & Compliance The DOO/COO serves as the primary organizational lead for all aspects of grant management, ensuring that DMBGC’s grant portfolio is managed with fidelity, accountability, and strategic intention. Responsibilities include: - Lead and coordinate the development of grant proposals, collaborating with program staff and the CEO to craft compelling, accurate applications that align with funder priorities and organizational capacity.
- Oversee all grant-specific budgets, ensuring expenditures are allowable, appropriately allocated, and tracked in alignment with funder requirements and organizational financial policies.
- Ensure effective and timely implementation of all grant-funded programs and activities, monitoring progress against deliverables and proactively addressing barriers to implementation.
- Oversee the preparation and submission of all grant reports, ensuring accuracy, completeness, and alignment with funder guidelines. Collaborate with program staff to compile data and narrative content for interim and final reports.
- Establish, implement, and maintain documentation systems that ensure all grant-required data is collected, organized, and accessible. This includes program participation records, outcome data, financial documentation, and supporting evidence required by funders.
- Ensure all grant activities are carried out in accordance with applicable grant agreements, funder guidelines, and federal/state regulations. Conduct internal audits and compliance checks as needed.
- Cultivate and maintain positive relationships with current and prospective funders in partnership with the CEO, supporting stewardship activities and site visits as requested.
MyClubHub CRM & Data Systems Oversight The DOO/COO is responsible for overseeing the effective use of MyClubHub — DMBGC’s primary CRM and data management platform — across all departments and program sites. Responsibilities include: - Serve as the organizational lead for MyClubHub, ensuring consistent and accurate use of the platform across all departments including program operations, membership, and finance.
- Establish and enforce data entry standards and protocols to ensure the integrity and completeness of member records, program attendance, and outcome data.
- Train and support Unit Directors and program staff in effective use of MyClubHub for daily operations, including member check-in, program tracking, and reporting functions.
- Leverage MyClubHub data to generate reports and dashboards that inform program decisions, grant reporting, and organizational planning.
- Coordinate with BGCA and the MyClubHub platform as needed to troubleshoot issues, implement updates, and optimize the system’s use for DMBGC’s specific data needs.
- Ensure that all grant-required data collection obligations are integrated into MyClubHub workflows and that staff are equipped to capture necessary documentation in real time.
- Regularly audit data quality across sites and work with Unit Directors to address gaps or inconsistencies in data collection.
Safety Management & Behavior Management Systems The DOO/COO serves as the organizational lead for crisis management and behavior management, ensuring all DMBGC sites operate in alignment with the documented Emergency Operations Plan (EOP) and BGCA safety standards. Responsibilities include: - Serve as the on-site Emergency Coordinator as designated by the CEO, holding primary responsibility for the implementation of DMBGC’s Emergency Operations Plan across all facilities.
- Ensure all program staff and Unit Directors are thoroughly trained in emergency protocols including evacuation procedures, lockdown procedures, severe weather response, and protocols for day-to-day disturbances and human-caused incidents as outlined in the EOP.
- Oversee the planning, execution, and debrief of all required emergency preparedness exercises including tabletop exercises, drills, functional exercises, and full-scale exercises on a quarterly basis in partnership with local emergency management, fire, and law enforcement agencies.
- Lead organizational response during active emergencies, coordinating with the Local Club Leadership Team, Emergency Management Team, and external agencies. Serve as the primary point of contact for law enforcement, EMS, and other responders during incidents.
- Develop, implement, and oversee a consistent, trauma-informed behavior management system across all DMBGC sites, ensuring staff are equipped with tools and training to de-escalate challenging behaviors and support positive youth development.
- Ensure timely documentation of all safety incidents, behavior management situations, and emergency responses. Lead post-incident debriefs and implement corrective actions as needed.
- Lead the annual review of the Emergency Operations Plan in collaboration with the Local Club Leadership Team, presenting updates to the CEO and Board of Directors for approval. Ensure the plan remains current with BGCA guidelines and local emergency management requirements.
- Coordinate trauma support resources for members, families, and staff following critical incidents, in alignment with EOP recovery procedures and in partnership with local mental health agencies.
Strategic Planning - Plan, develop, implement, and evaluate programs, services, and activities to ensure they meet stated objectives and member needs.
- Lead Program Leadership teams to plan and implement a successful and meaningful after-school and summer experience based on BGCA Core programs and achieve Youth Development Outcomes.
- Provide programmatic leadership and input for all strategic planning processes with the CEO, Board of Directors, and staff.
Resource Management - Ensure the continued financial viability of DMBGC’s programs through sound fiscal management.
- Routinely research and assess viable funding opportunities to strengthen DMBGC’s financial stability.
- Ensure program expenditures are within budget (and within confines of grants when applicable); maintain appropriate financial records and annual budget preparation.
- Manage and monitor all Club sites to ensure a healthy and safe environment and to review compliance with local and national Club policies.
- Work closely with Human Resources staff in the selection, development, and discipline of program staff to ensure productive and effective performance.
Partnership Development - Work in partnership with local school districts and community stakeholders to evaluate and adapt a comprehensive strategy that ensures increased Club performance and delivery of services.
- Partner with the CEO to represent DMBGC with external stakeholders, including community, governmental, and private organizations.
- Engage in community meetings as a visible representative on related initiatives.
- Develop and maintain collaborative relationships with organizations that complement and/or enhance DMBGC programs and services.
Key Milestones — First Year The following milestones reflect priorities for the DOO/COO during the first 12 months in the role: - Days 1–30: Complete a thorough orientation across all three DMBGC program sites. Establish relationships with Unit Directors, program staff, and key community partners. Review existing program data, grant portfolios, and operational systems including MyClubHub.
- Days 31–60: Conduct a formal assessment of current program quality, staffing structures, grant compliance status, and data systems. Present findings and initial recommendations to the CEO. Begin direct supervision rhythms with all Unit Directors.
- Days 31–60: Develop and implement a structured Unit Director supervision and professional development framework. Establish or refine grant documentation protocols and MyClubHub data standards across all departments.
- Month 4–6: Lead or co-lead at least one active grant application. Facilitate the first quarterly emergency preparedness exercise and ensure all staff are trained on the current Emergency Operations Plan. Present a program quality improvement plan to the CEO.
- Month 7–12: Complete first full cycle of Unit Director performance evaluations. Ensure all active grant reports are submitted on time and in compliance. Lead annual EOP review for board presentation. Achieve measurable improvement in data completeness across MyClubHub.
Required Knowledge, Skills & Abilities - Excellent written and verbal communication skills
- Strong group and team leadership skills; previous supervisory experience required at the COO level, preferred at the DOO level
- Demonstrated ability to directly supervise, mentor, and develop mid-level program managers or site directors
- Ability to work a flexible schedule based upon program and organizational needs, including regular presence during afterschool and evening program hours
- Relationship-driven, with ability to maintain and develop community partnerships
- Grants experience required: writing, reviewing deliverables, budget oversight, reporting, and documentation system management
- Experience with CRM or data management platforms (MyClubHub or similar); strong commitment to data-informed decision-making
- Crisis management competency, including familiarity with emergency operations planning, behavior management systems, and trauma-informed practices
- Ability to organize, budget, plan, and implement projects with multiple deadlines
- Experience in a youth development organization preferred
- Director of Operations (DOO): Bachelor’s degree from an accredited college or university required, or equivalent work experience considered; Master’s degree preferred. Preferred fields of study include: Nonprofit Management or Nonprofit Leadership, Social Work, Youth Development or Human Development, Education or Educational Leadership, Public Administration, Psychology or Counseling, Community Development, Sports & Recreation Management, or a related field.
- Chief Operating Officer (COO): Master’s degree from an accredited college or university required. Preferred fields of study include: Nonprofit Management or Nonprofit Leadership, Public Administration, Business Administration (MBA), Organizational Leadership or Management, Social Work, Educational Leadership, Public Policy, Community Development, or a related field. Candidates whose graduate work reflects a strategic, systems-level, or organizational management orientation are strongly encouraged to apply.
Compensation is competitive and commensurate with education and experience. Title and salary will be determined based on qualifications. - Director of Operations (DOO): $75,000 – $80,000 annually
- Chief Operating Officer (COO): $80,000 – $90,000 annually
Benefits are available to eligible full-time employees and include: - Insurance: Comprehensive health, dental, and vision insurance, with 100% of the health insurance premium covered by DMBGC.
- Paid Time Off: Two weeks of annual vacation, 11 paid holidays, and 1.85 hours of sick time accrued per pay period.
- Retirement: Retirement account with full vestment after 3 years of continuous employment. Voluntary 403(b) contributions are also available.
- Additional Benefits: As defined in the DMBGC employee handbook, provided upon hire.
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