Reports to: Director of Programs

Full-time, 40 Hours

Nonexempt/Hourly

Essential Duties and Responsibilities:

· Provide housing counseling to residential and non-residential clients for the purpose of entering and/or maintaining permanent housing. Act as a trained leader in guiding clients into safe and stable housing, from providing education on tenancy barriers to negotiating with property managers. Primary liaison for the Tenant-Based Rental Assistance Program (TBRA) for both residential and non-residential clients. Work closely with program participants to maintain compliance with lease, property rules and subsequent TBRA agreements to reduce evictions. Ensure the program provides excellent and consistent services.

· Assist clients in connecting to internal and external financial resources to obtain safe and stable housing

· Identify eligible clients, collect required paperwork, conduct the client intake assessments and redeterminations

· Assist client(s) with the development and maintenance of housing assessments, service plans, and short-term and long-term goals

· Foster and maintain positive working relationships with community partners; make client referrals and network with appropriate landlords, agencies and businesses

· Provide case management and supportive services, including office visits and field visits, advocacy and counseling including housing assistance, employment counseling, education counseling, health care access and goal identification and planning

· Document all client meetings and groups; maintain confidential client files to meet agency and funder requirements

· Must have reliable transportation and the ability to travel to clients’ homes and community spaces to assist clients with housing needs and collaborate with community partners

· Coordinate disbursement of funds for services with appropriate staff

· Coordinate client’s discharge and follow-up needs

· Be a champion for the agency, clients and staff at all times

· Maintain compliance with all agency policies and procedures

· Attend all meetings and complete all forms and reports required by direct supervisor, funders, Executive Director or the Board

· Carry out other duties as assigned or as necessary to ensure organizational success

Education and/or Work Experience Requirements:

Minimum of two years of experience in social services. Experience with case management. Experience working with victims of domestic violence. Experience with client advocacy. Experience working with homeless populations a plus.

· Excellent verbal and written communication skills, including ability to effectively communicate with clients, staff and community partners

· Excellent organizational and leadership skills

· Computer proficiency (MS Office – Word, Excel and Outlook)

· Must be able to work under pressure and meet deadlines while maintaining a positive attitude and providing exemplary service

· Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines and standard accepted practices

· Associate’s Degree required, Bachelor’s Degree preferred

Physical Requirements:

· Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA and other federal, state and local standards

· Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state and local standards and agency policies

· Must be able to listen and speak clearly on the telephone