• Minimum of one (1) year in a commercial baking environment.
• Minimum of one (1) year in management.
• Familiarity with natural foods preferred.
• Strong organizational skills
• Attention to detail and accuracy
• Ability to handle multiple demands.
• Calmness under pressure.
• Ability to project an outgoing, friendly personality.
• Strong communication and listening skills
• Ability to work well with other in a cooperative environment where teamwork and constant communication is essential
• Demonstrated ability to follow through on commitments
• Commitment to superior customer service and to provide the highest quality shopping experience possible
• Flexible schedule and availability for being scheduled during any store hours.
• Illinois Food Service Sanitation Manager certification required.
• Displayed ability to lift 50# and stand for long periods.
• Regular, predictable attendance.
• Willingness and ability to learn and grow to meet the changing requirements of the job.

CUSTOMER SERVICE

• Offers consistent, fair, and respectful customer interactions to ensure satisfied shoppers and encourage repeat customer traffic.
• Projects a helpful, approachable manner – smiling, eye contact, open posture, greeting nearby shoppers. Stops tasks to help a customer with full attention.
• Uses knowledge of body language and cues, along with talking to customers to understand and provide the desired level of personal service.
• Answers all phone calls within 3 rings.
• Understands and communicates the particulars of ownership to shoppers and staff alike.
• Looks at the sales floor from the perspective of the customer to ensure shelves are full and inviting.

COOPERATIVE RESPONSIBILITIES

• Actively helps create an environment that is inclusive, safe and respectful for everyone who works and shops at the co-op.
• Knows and promotes the cooperative principles and our Ends.
• Speaks positively and respectfully to and about coworkers, customers, local businesses, farms, and vendors.
• Operates with a sense of teamwork in daily tasks; approaches all things with solution-oriented thinking. Exhibits calmness under pressure.
• Supports customers, department and store by being on time and ready to work at the beginning of scheduled shift. Demonstrates regular, predictable attendance.
• Works with a sense of energy and completes tasks in a timely manner.
• Understands the importance of excellent communication and demonstrates clear verbal and written communication. Uses knowledge of store organization to determine what information to share with whom, both within and across departments.
• Assumes the best in people. When facing an issue, goes direct to the person involved to work together toward a solution. Doesn’t engage in gossip.
• Promotes sustainability and reduces waste.
• Reads department and store communications.
• Attends all department and store meetings as required.
• Receives feedback and evaluations with a willingness to improve and better performance.
• Acts in a manner consistent with Common Ground’s principles, mission and vision.

ESSENTIAL JOB RESPONSIBILITIES

• Meets with Bakery Manager weekly for planning and review of department projects and results. Identifies needs and issues and brings proposed solutions.
• Understands and works to achieve all department and personal performance goals.
• Understands and follows all store policies; trains and holds staff accountable to policies.
• Checks in with Bakery staff about the day’s responsibilities, training, and coaching as needed.
• Ensures Bakery workflow is efficient and productive with high quality taste, texture and appearance.
• Attends all mandatory Manager and store meetings.
• Delegates tasks according to a bakery production schedule to meet stores needs while minimizing product loss (shrink).
• Checks in with staff daily about the days responsibilities and assists as needed.
• Ensures staff complete job responsibilities in a timely manner.
• Performs other tasks assigned by Bakery Manager.
• Works with staff in production.

PRODUCT MANAGEMENT

• Assists the Bakery manger department operates within established metrics: Sales growth, Labor, Margin, Shrink & Supply Budget.
• Assists with all Bakery inventory management and for ensuring Monthly and Quarterly inventories are completed accurately.
• Ensures adequate supply of all ingredients and supplies needed for planned production; safely and properly store all ordered items; orders according to established procedures.
• Codes invoices and claims all credits according to established procedures.
• Assists in managing production for consistency and reliable product availability.
• Offers products at attractive promotional pricing during established store promotional periods.
• Communicates product updates and changes with customers via established merchandising practices, marketing channels and FOH
• Regularly researches and develops new offerings in line with Common Ground’s standards and practices.
• Accurately figures cost and price of product line according to department Margin goals.
• Maintains items in POS system, including accurate up-to-date costs, pricing, and all other information according to established standards.
• Keeps track of industry trends and selection and pricing of competitor offerings.
• Takes special orders and coordinates production.
• Effectively manages merchandising of the Bakery products, training staff to consistently high standards for signage, stocking, service, safety, and cleanliness.
• Maintains department shelf-level signage.
• Helps to ensure all shrink and transfers are recorded by the established deadline.

PERSONNEL MANAGEMENT

• Assists Bakery manager in bakery dept. operates within established metrics: Labor % and SPLH, turnover.
• Completes staff schedules no later than 2 weeks in advance; schedules Bakery staff according to availability, status, department needs, sales budget, and labor goals.
• Thoroughly understands attendance and time off policies; trains and coaches staff to properly use the Paycom app and to consistently follow all store policies.
• Reviews all staff members’ time clock punches, requests off, shift switches; adds notes, ensures accuracy and completes approval process balancing staff and department needs.
• Directly manages Bakery staff: including hiring, training, feedback and coaching, performance management, reviews, processing wage or status changes, terminations; meets all staff management deadlines, including EAFs and other required paperwork.
• Ensure staff follow established department procedures for opening, closing, timelines and documentation.
• Helps create all department training materials.
• Ensures all staff have access to and knows they can use the Open-Door Policy.
• Ensures all staff provide excellent customer service.

DEPARTMENT MAINTENANCE & SAFETY

• Ensures excellent communication with staff, other departments, and whole store. Manages staff email group.
• Ensures all staff provide excellent internal, external, and vendor customer service.
• Maintains department back stock and storage areas: organization, cleanliness and FIFO.
• Ensures compliance with all Health Department and ADA requirements.
• Coordinates and presides over any event participation as required.
• Ensures staff maintains all required certifications.

• Understands and adheres to store emergency and safety procedures.
• Understands employee safety measures for food handling and preparation. Uses the most functional and efficient methods that meet all local and federal health codes.
• Observes good ergonomic practices and equipment safety; ensures staff are trained.
• Helps to develop and maintain Preventative Maintenance schedules, Daily/Monthly/Quarterly/Bi-yearly cleaning schedules; follows up to ensure completion.
• Coordinates repairs of equipment with store leadership.

QUALIFICATIONS

• Minimum of one (1) year in a commercial baking environment.
• Minimum of one (1) year in management.
• Familiarity with natural foods preferred.
• Strong organizational skills
• Attention to detail and accuracy
• Ability to handle multiple demands.
• Calmness under pressure.
• Ability to project an outgoing, friendly personality.
• Strong communication and listening skills
• Ability to work well with other in a cooperative environment where teamwork and constant communication is essential
• Demonstrated ability to follow through on commitments
• Commitment to superior customer service and to provide the highest quality shopping experience possible
• Flexible schedule and availability for being scheduled during any store hours.
• Illinois Food Service Sanitation Manager certification required.
• Displayed ability to lift 50# and stand for long periods.
• Regular, predictable attendance.
• Willingness and ability to learn and grow to meet the changing requirements of the job.