Resident Services Social Worker – Skilled Care Admissions Coordinator

ClarkLindsey, a premier Senior Life Plan Community in Urbana, IL, is seeking a compassionate, licensed, detail-oriented Social Worker. This dual-role position is essential in managing the admissions process for both short-term rehabilitation and long-term skilled nursing care residents at MeadowBrook and the Green House Homes, while also providing psychosocial support, care planning, and mental health services across all levels of care.

The ideal candidate will be a proactive, empathetic, licensed professional with experience in skilled care admissions, insurance companies, MDS assessments, discharge planning, and mental health counseling, and committed to fostering a holistic and person-centered approach to resident wellness. The schedule is 9am – 5:30pm Monday – Friday, with one weekend on-call shift per month.

Key Responsibilities:

Admissions & Care Planning

· Act as the main contact for prospective residents and their families.

· Handle referrals, pre-admission assessments, and the entire admissions process.

· Work with nursing, therapy, and social services to create and update care plans.

· Join team meetings to review resident progress and plan discharges.

· Manage insurance notifications, appeals, and communicate with all parties involved.

· Complete and submit MDS assessments following regulations.

Grievance Officer Designee

• Support the grievance process by receiving, documenting, and tracking a variety of resident concerns, including care issues, missing items, food complaints, equipment problems, and interpersonal conflicts.
• Assist in investigations, ensuring confidentiality.
• Respond to residents and ensure all grievances are addressed promptly and fairly.

Resident & Family Council Coordination

· Facilitate monthly Resident Council meetings including documentation of minutes and coordinating responses to resident concerns.

· Organize quarterly Family Council meetings, document minutes, and serve as a liaison to coordinate responses to family concerns .

Psychosocial & Mental Health Support

· Conduct mental health assessments and provide short-term counseling to residents.

· Refer residents to external providers for long-term mental health support as needed.

· Lead support groups and educational sessions for residents and families.

Resident Services Team Collaboration

· Provide cross-functional support to Resident Services roles across campus

· Guide residents and families through levels of care and support smooth transitions between services.

· Actively participate in quality assurance initiatives and compliance audits to support continuous improvement.

Qualifications:

· Master's degree in social work (MSW) and current LSW or LCSW licensure in Illinois.

· Minimum 2 years of experience in a senior living, healthcare, or skilled nursing setting.

· Proficiency in MDS 3.0 and knowledge of Medicare regulations.

· Strong interpersonal, organizational, and communication skills are important.

· Demonstrated experience in care planning, insurance companies, discharge coordination, and mental health support.

Preferred Skills:

· Knowledge of state and federal regulations for skilled care admissions.

· Ability to work collaboratively in a fast-paced, interdisciplinary environment.

Compensation and Benefits

The pay range for this position is $62,000 - $65,000, salary, and is based on experience. Bonuses equaling up to 2% of salary annually are available based on performance, generally in the spring and fall each year.

ClarkLindsey offers optional enrollment and/or access to the following benefits to full time and part time employees:

· Health Insurance

· Dental Insurance

· Vision Insurance

· Medical and Dependent Flexible Spending Account

· AFLAC policies including Short Term Disability, Cancer, Specified Health Event and Off-Site Accident

· Long Term Disability (full-time)

· Life Insurance

· Educational Reimbursement

· Paid Time Off Accrual which includes time off for vacation, personal, sick leave, and holidays

· Sick Leave for longer-term illness

· Bereavement Leave

The following optional enrollment and/or access to the following benefits is available to all employees:

· Mandated Paid Time Off Accrual

· Complementary Meals while Working

· Employee Assistance Program

· On-Site Fitness Center

· Discounts for Verizon Wireless customers

· Uniform Purchase Assistance

· Enrollment in Lifelock and AAA

Why Join ClarkLindsey?

As a member of the Resident Services team, you’ll have the opportunity to make a meaningful impact on the lives of older adults and their families. This role offers a unique blend of clinical coordination, emotional support, and community engagement, all within a supportive and mission-driven environment. We value teamwork, compassion, and commitment to holistic wellness. You can learn more and apply at www.clarklindsey.com/careers.