Field Supervisor – Lindsey Life Home Care
Full-Time, Non-Exempt | Sunday–Thursday Schedule | Hybrid Administrative and Direct Caregiving Services
About the Role
Lindsey Life Home Care is seeking a Field Supervisor to partner with leadership in ensuring clients receive appropriate, high-quality services that support safe and successful living in their own homes. This role serves as a key liaison among Care Professionals, clients, families, and leadership while supporting service oversight, scheduling, supervisory visits, staff guidance, and direct caregiving coverage as needed.
The ideal candidate is structured, detail-oriented, proactive, and comfortable balancing immediate operational needs with compassionate, people-centered communication. This position requires strong follow-through, sound judgment, adaptability, and the ability to remain positive and responsive in a fast-paced home care environment.
If you are an agreeable, friendly person, who can move at a fast pace, while maintaining accuracy, then please read on!
What We’re Looking For
We are looking for a candidate who brings both strong organization and strong interpersonal influence to the role. Successful Field Supervisors are disciplined, reliable, and attentive to detail, while also being outgoing, persuasive, optimistic, and energized by frequent interaction with others.
- Highly structured, dependable, and able to complete work with accuracy and follow-through
- Comfortable working within established procedures, schedules, care plans, and documentation requirements
- Persuasive and confident in communicating with Care Professionals, clients, families, and leadership
- Positive, upbeat, and motivational, with the ability to set a constructive tone for others
- Able to respond quickly to shifting priorities, staffing changes, urgent client needs, and after-hours concerns
- Capable of juggling multiple tasks while maintaining composure, professionalism, and attention to detail
- People-oriented and energized by building relationships, coaching staff, and resolving concerns
- Mentally resilient and able to maintain stamina in a role with frequent interactions, interruptions, and changing operational demands
Key Responsibilities
- Partner with leadership to support safe, high-quality home care services in alignment with Lindsey Life policies, procedures, and regulatory standards
- Manage assigned work hours in alignment with billable direct care and non-billable administrative expectations
- Provide direct client care as needed, including personal care, transportation, housekeeping, errands, companionship, and other services outlined in care plans
- Develop, maintain, and adjust Care Professional and client schedules to ensure appropriate coverage and continuity of care
- Conduct required in-person supervisory visits and complete documentation within established timeframes
- Orient new Care Professionals to company operations, policies, and client expectations
- Provide coaching, guidance, training recommendations, and support for fair and consistent resolution of employee concerns
- Maintain accurate Care Professional and client information in designated systems, including shift clock data, care plans, task lists, availability, and contact information
- Communicate promptly with leadership and direct care staff regarding client changes, staffing needs, and operational concerns
- Serve as a liaison among clients, families, Care Professionals, and leadership to support communication and issue resolution
- Attend required meetings, in-services, and trainings
- Participate in the after-hours on-call rotation and respond to staffing emergencies, client concerns, scheduling matters, and other operational needs
Schedule and On-Call Expectations
- Full-time, non-exempt position
- Regular schedule is Sunday through Thursday 12:00 p.m. to 8:00 p.m.
- In-person availability is required Monday through Thursday from 12:00 p.m. to 6:00 p.m.
- Field Supervisors are expected to remain available and responsive to staffing and operational needs Monday through Thursday until 8:00 p.m.
- Schedules may be adjusted based on client needs, staffing requirements, training obligations, and operational demands
- Participates in a rotating after-hours on-call schedule, with assignments occurring one week out of every four weeks
- On-call rotation begins Friday at 6:00 p.m. and concludes the following Friday at 8:00 a.m.
- During the assigned on-call week, the Field Supervisor responds to after-hours staffing emergencies, call-offs, client concerns, scheduling issues, and related operational matters
- If coverage cannot be secured for an open shift, the Field Supervisor may be required to provide direct care coverage
During the assigned on-call week, the Field Supervisor is required to work the Saturday that falls within the rotation. An additional stipend of $100 is provided for that Saturday assignment. Field Supervisors also receive on-call pay of $2.00 per hour for designated on-call hours that fall outside of 6:00 a.m. to 8:00 p.m.; actual hours worked while on call are compensated in accordance with applicable wage and hour laws and Lindsey Life payroll practices.
Qualifications
- CNA preferred
- Minimum of two years of experience in community home care, home health, or facility-based healthcare within the past five years
- Demonstrated commitment to serving older adults and vulnerable populations
- Experience working in a fast-paced environment
- Strong organizational skills and understanding of complex scheduling systems
- Maturity, patience, and ability to collaborate effectively with a team
- Strong interpersonal and communication skills
- Ability to work independently with sound judgment and effective time management
- Comfort with technology, including scheduling software, email, and electronic medical record systems
- Self-motivated, flexible, and adaptable
- Valid driver’s license, reliable vehicle, and active auto insurance
- Successful completion of physical and IDPH fingerprint criminal background check
Physical Requirements
- Ability to walk, stand, stoop, kneel, bend, reach, sit, and stand for extended periods of time
- Ability to lift or push up to 50 pounds
- Ability to move quickly from place to place on occasion
- Ability to assist with transfers and mobility
- Must possess sight and hearing abilities sufficient to meet the requirements of the position
- Must be able to function independently
- May be required to work weekends, holidays, and adverse weather conditions when necessary
Compensation and Benefits
- The hourly pay rate for this position is $24.00 - $26.00 per hour and is based on experience.
- Lindsey Life offers optional enrollment and/or access to the following benefits to full-time and part-time employees:
- Health Insurance
- Dental Insurance
- Vision Insurance
- Medical and Dependent Flexible Spending Account
- AFLAC policies: Short Term Disability, Cancer, Specific Health Event and Off-Site Accident
- Long Term Disability (full-time)
- Life Insurance
- Educational Reimbursement
- Paid Time Off Accrual includes time off for vacation, personal, sick leave, and holidays
- Mandated Paid Time Off Accrual
- Sick Leave for longer-term illness
- Bereavement Leave
- Employee Assistance Program
- On-Site Fitness Center
- Uniform Purchase Assistance
- Enrollment in Lifelock and AAA
Commitment to Inclusion and Belonging
Lindsey Life actively celebrates all people and their backgrounds through our actions and activities. Team members share responsibility for contributing to an environment where all individuals are valued, respected, and empowered to thrive through respectful interactions, cultural sensitivity, collaboration, learning, growth, and inclusive behaviors.
Why Join Lindsey Life Home Care?
This is a meaningful opportunity for a dependable, people-focused supervisor who enjoys supporting care teams, building relationships, solving real-time challenges, and helping clients remain safe and supported at home. If you are organized, compassionate, persuasive, adaptable, and motivated by service, we encourage you to apply.
