Telecommunicator I - Experienced
Position Overview
-
METCAD 9-1-1 of Champaign County, Illinois, is continuously hiring for Experienced Telecommunicator I in a multi-discipline, multi-jurisdictional communications center. Watch this video to see how you can make a difference today. To be considered for this Experienced Telecommunicator position, candidates must have a minimum of two years of experience in a multi-jurisdictional, multi-discipline emergency communications center within the last five years. (See full list of requirements below.).
Job Responsibilities
-
This position performs emergency and non-emergency telephone and two-way radio communication work for police, fire, and EMS services and related work as required. Candidates are required to complete the following steps to be considered for the position:
- Apply through this posting.
- METCAD Hiring Manager will contact you directly to confirm eligibility and hiring process steps below.
- Complete Testing through National Testing Network (NTN). Note: testing fees waived for applicants meeting Experienced Telecommunicator I requirements.
- E-Comm National Exam with passing scores of: Call Taker/53, Notes/64, Dispatch/43.
- Typing Test (35 words per minute with at least 90% accuracy, based on the Adjusted Words Per Minute score).
- Computer Simulations
- Sign and upload Attestation form to NTN account
Candidates successfully passing the steps above will then be invited to move through the remainder of the hiring process which may include:
- Attendance at an Informational Session that outlines details of the position.
- In-person interviews.
- Reference and background checks, including a fingerprint-based criminal history check.
- Job preview sit along with a current Telecommunicator.
- Contingent offer of employment.
- Drug screening, hearing test, and psychological evaluation.
- Confirmed offer of employment.
Required Qualifications
-
• 2+ years’ experience (full-time, continuous basis in multi-jurisdictional center, within last 5 years).
• Completed training program in most recent center.
• Completed probationary period in most recent center.
• Must be 18 years or older by date of hire.
• U.S. Citizen, or legally authorized to work in the United States (must meet I-9 requirements).
• High School diploma, or equivalent.
• Ability to work shifts, weekends, holidays, and overtime.
• Ability to solve problems and provide excellent customer service in stressful situations.
• Ability to acquire mandated certifications (i.e. Law Enforcement Agency Data Systems, Emergency Medical Dispatch, National Incident Management Systems). during the training phase.
Starting salary range is $32.96 to $36.39 per hour, DOQ. Employees may qualify for salary increases based on performance and/or longevity
-
Other Information
Contact the Human Resources Department at (217) 403-8770 Monday through Friday from 9 a.m. to 4 p.m. if you require an accommodation to complete this application or during any phase of the application, interview, or employment process. The following locations offer free Internet access and assistance: Champaign Public Library, Champaign Public Library Douglass Branch, and the Illinois WorkNet Center.
The City of Champaign is an Equal Opportunity Employer committed to promoting a work environme nt and a community that values and supports diversity and inclusion. Women, minorities and individuals with disabilities are encouraged to apply.
The City of Champaign's mission is to provide responsive, caring, cost-effective service in partnership with our community. The following values guide our work: Personal Integrity, Responsibility, Respect, Teamwork, Results. The City of Champaign is committed to promoting a work environme nt and a community that values and supports diversity and inclusion. Learn more about the city's mission and values at https://champaignil.gov/city-managers-office