METCAD is a consolidated dispatch center which was established in June of 1979 with 9 Telecommunicators and an Administrative staff of two. Today, METCAD answers emergency 9-1-1 calls for all of Champaign County. With over 30 employees, METCAD provides direct dispatch service for all law enforcement and fire agencies through-out Champaign County.

Our Telecommunicators serve as essential personnel, providing emergency and non-emergency telephone and text assistance for Police, Fire, and Emergency Medical Services (EMS) by quickly and accurately collecting and documenting critical information from callers in high-stress situations into the dispatch system.

Learn more about how to become a Telecommunicator at metcad911.org

• Serve as essential personnel by providing emergency and non-emergency telephone and text support for Police, Fire, and Emergency Medical Services (EMS).
• Receive and manage emergency and non-emergency calls while maintaining professionalism and composure in high-stress or emotionally intense situations.
• Gather, verify, and document critical caller information in the dispatch system to ensure complete and accurate call records.
• Deliver emergency medical dispatch triage and provide lifesaving instructions to callers when necessary.
• Independently assess situations and determine the appropriate level of emergency response.
• Comply with all department policies, procedures, and confidentiality standards.

• U. S. Citizen or legally authorized to work in the United States (must meet I-9 requirements).
• Valid Driver's License.
• High School Diploma or equivalent.
• Ability to work shifts, weekends, holidays, and overtime.
• Ability to solve problems and provide excellent customer service in stressful situations.
• Ability to acquire mandated certifications (i.e. Law Enforcement Agency Data Systems, Emergency Medical Dispatch, National Incident Management Systems) during the training phase.

• Experience with dispatching, customer service, and computer use.