Are you ready to advance in your Emergency Communications/Dispatching career? METCAD 9-1-1 is looking for public safety and public service-oriented individuals to join our team as a Telecommunicator (Emergency Communications Dispatcher) II. This is a great opportunity to partner with first responders to provide public safety through quality service.

Located in Urbana, IL, METCAD is a multi-jurisdictional emergency call center providing call taking and dispatch services for all of Champaign County. Telecommunicator IIs provide valuable service to our community by performing high-quality emergency call taking, dispatching, and other related duties using specialized technology including multi-screen computers with computer aided dispatch (CAD) software and radio consoles. Additionally, Telecommunicator IIs are a resource for Telecommunicator Is, user agency personnel, and Telecommunicator Supervisors. They provide new and ongoing training for team members; provide guidance and support to telecommunicators during active events; and receive, respond to, and communicate a variety of questions, issues, and updates in the absence of a Telecommunicator Supervisor. Telecommunicator IIs are regularly scheduled 12-hour shifts on an alternating week pattern of 2-2-3 (work 2, off 2, work 3) for an 84-hour pay period. Overtime may be assigned to complete minimum staffing requirements on a regular day off.

• Education equivalent to a high school diploma. Completed coursework without a diploma will be considered.
• Successful completion of training and probationary periods for Telecommunicator I or equivalent position. Equivalent experience may be defined as answering emergency calls for police, fire, and medical service; dispatching public safety units; utilizing computer aided dispatch (CAD) system, radios, and other equipment for emergency call taking and dispatching.
• Ability to perform data entry at 35 net words per minute with 90% or higher accuracy.
• Ability to perform essential functions that require physical ability as noted in the job description, with or without accommodation.
• Ability to effectively utilize personal computers for web-based and other computer applications, such as LEADS, CAD, and 9-1-1 systems.
• Ability to work any shift, including holidays and weekends, and overtime assignments.
• The ability to obtain, within an approved timeframe and maintain for the duration of employment in the position, LEADS and Emergency Medical Dispatch certification.

• Additional formal education, certification, training, or professional development in public safety, emergency communications, or a related area.
• Experience providing feedback to co-workers or subordinates.
• Experience leading or training others.
• Telecommunicator or equivalent position, as defined under Required Qualifications above, experience at a multi-discipline, multi-jurisdictional emergency call center.

Drug screening, psychological evaluation, hearing test, criminal background check, and sit-along job preview will be required. The base salary range is $31.1696 - $37.9677 per hour, DOQ, plus an excellent fringe benefits package. Applications must be submitted online no later than Sunday, March 15, 2026.

Other Information

Contact the Human Resources Department at (217) 403-8770 Monday through Friday from 9 a.m. to 4 p.m. if you require an accommodation to complete this application or during any phase of the application, interview, or employment process. The following locations offer free Internet access and assistance: Champaign Public Library, Champaign Public Library Douglass Branch, and the Illinois WorkNet Center.

The City of Champaign is an Equal Opportunity Employer committed to promoting a work environment and a community that values and supports diversity and inclusion. Women, minorities and individuals with disabilities are encouraged to apply.

The City of Champaign's mission is to provide responsive, caring, cost-effective service in partnership with our community. The following values guide our work: Personal Integrity, Responsibility, Respect, Teamwork, Results. The City of Champaign is committed to promoting a work environment and a community that values and supports diversity and inclusion. Learn more about the city's mission and values at https://champaignil.gov/city-managers-office