The City of Champaign seeks qualified candidates for a career opportunity as an Emergency Telecommunicator Supervisor at METCAD 9-1-1. If you have experience in a multi-jurisdictional, multi-discipline 9-1-1 call center and enjoy being a leader to others, this could be the right place for you.

This position involves a variety of supervisory, administrative, and technical functions related to overseeing the day-to-day operations of and activities in the 9-1-1 communications center. Responsibilities include, but are not limited to: planning, directing and evaluating the work of front-line emergency call takers and dispatchers; preparing work schedules to maintain adequate staffing levels; updating operational resources; applying applicable regulations and laws; ensuring staff compliance to established regulations, operating procedures, and labor agreements; investigating and responding to inquiries and complaints regarding telecommunicator performance; troubleshooting specialized dispatch-related equipment and software; training newly hired telecommunications staff; and facilitating career progression at METCAD for telecommunicators. This position requires the ability to occasionally report to the METCAD facility outside of regularly assigned hours to respond to emergency events.

Required Qualifications

• Education equivalent to a high school diploma.

• Extensive, progressively responsible experience as an emergency telecommunicator that includes emergency call taking and dispatching training.

• Supervisory experience that demonstrates the ability to plan and manage the work of subordinate staff.

• An equivalent combination of work experience and training that demonstrates the required knowledge, skills, and abilities will be considered.

• The ability to effectively listen to, communicate with, and elicit information from upset, emotional, and irate individuals.

• The ability to prepare and maintain a variety of files, records, and reports.

• The ability to work with limited supervision and general guidance within the established chain of command.

• The ability to work well in a team environment, openly and regularly sharing information and proactively seeking direction as appropriate.

• The ability to maintain confidentiality regarding the operation of the City organization, METCAD 9-1-1, and user agencies.

• Possession of, or ability to obtain within an approved timeframe post-hire, certification and/or licensure in Emergency Medical Dispatch (EMD), Illinois Law Enforcement Agency Data System (LEADS), NIMS (National Incident Management System) courses 100 and 700, and Communications Training Officer.

Preferred Qualifications

• Associate degree or certification in Emergency Telecommunications, Business Administration, Information Technology, Sociology, or other related area.

• Experience in providing feedback to subordinates or peers based on adherence to regulations and policies with a focus on customer service.

Drug screening, psychological evaluation, and criminal background check will be required. The annual starting salary range is $76,312 - $86,874, DOQ, plus an excellent fringe benefits package. Applications must be submitted online no later than Sunday, November 30, 2025, for first consideration. Position will remain open until filled.

Other Information

The City of Champaign is an Equal Opportunity Employer committed to promoting a work environment and a community that values and supports diversity and inclusion. Women, minorities and individuals with disabilities are encouraged to apply.

Contact the Human Resources Department at (217) 403-8770 Monday through Friday from 9 a.m. to 4 p.m. if you require an accommodation to complete this application or during any phase of the application, interview, or employment process. The following locations offer free Internet access and assistance: Champaign Public Library, Champaign Public Library Douglass Branch, and the Illinois WorkNet Center.

Our mission is to provide responsive, caring, cost-effective service in partnership with our community.

These values guide our work:

Personal Integrity

We act in the best interests of the City

We behave in an ethical and legal manner

We are open and honest

We follow through on commitments

We are loyal to the City

Responsibility

We anticipate issues, problems, and opportunities

We take initiative

We act to prevent and solve problems

We take responsibility for the outcome of our actions and decisions

We hold ourselves and others accountable

Respect

We treat others in a fair, courteous, and equitable manner

We actively listen and seek understanding

We provide a direct response

We embrace ethnic and cultural diversity in the community and our workplace

We are positive and cooperative

We are willing to apologize

Teamwork

We know and respect our roles and responsibilities

We ask who needs to be involved and we involve others appropriately

We define and agree upon the goals

We collaborate to achieve organizational goals

We help others accomplish their goals

We share authority, responsibility, and credit

Results

We take pride in our work

We complete assignments and projects on time and within budget

We evaluate outcomes and seek feedback on our performance

We learn from our mistakes

We innovate