Our Police Service Representatives make up the communications and records management center of the Champaign Police Department. They are the go-to subject matter experts in a wide range of areas. Why? Because, as the Department’s front line support staff, they receive and respond to all manner of questions and requests for information from officers, law enforcement agencies, and community members. As a team, they do this 24 hours/day, 365 days/year with each team member working an assigned shift with two consecutive days off per week.

Benefits include paid sick, personal, and vacation leave and 11 holidays per year as well as health and life insurance and a pension through the Illinois Municipal Retirement Fund (IMRF). The City offers a one-time Residency Incentive Reimbursement of $2,500 to eligible employees who establish residency or relocate within the City of Champaign. View the full AFSCME Fringe Benefit Summary at champaignil.gov/salaries.

Responsibilities of Position

Police Service Representatives are customer service, information, and data experts. They utilize multiple sources including specialized police-related computer systems to research, enter, retrieve, and analyze information. A LOT of information. Including following up on approximately 62,000 calls each year. And they share this information by phone, email and other written correspondence, radio, and in-person. They are in the know and a great resource to officers and community members – they answer questions, resolve issues, maintain records, monitor building security, and more, sometimes simultaneously, with strong attention to detail and accuracy and in a timely manner.

Required Qualifications

• High school diploma or equivalent training and experience.

• Ability to provide calm, courteous, and helpful customer service, at times in stressful or time sensitive situations.

• Ability to transition seamlessly between various tasks and return to task effectively if interrupted.

• Ability to perform data entry at 6,000 net keystrokes per hour (approximately 24 words per minute) with 90% or higher accuracy. Need to check your skill level? Search for “Free Online Typing Tests” for practice and timed tests.

• Ability to use spreadsheets and computer systems to access and retrieve information.

• Ability to review data and provide accurate summary.

• Ability to maintain confidentiality of information.

• Ability to work all assigned shifts, overtime, and holidays.

• Ability to obtain within six months of hire and maintain LEADS operator certification. Certification training, preparation, and support will be provided.

Preferred Qualifications

• Experience with administrative tasks such as records management, data entry, filing, multi-line phone systems, and preparing reports.

Drug screening and criminal background check is required. The starting salary is $26.22 per hour, plus an excellent fringe benefits package. Applications must be submitted online no later than Sunday, August 18, 2024.

The City of Champaign is an Equal Opportunity Employer. Women, minorities and individuals with disabilities are encouraged to apply. The City of Champaign is committed to promoting a work environment and a community that values and supports diversity and inclusion. Contact the Human Resources Department at (217) 403-8770 Monday through Friday from 9 a.m. to 4 p.m. if you require an accommodation to complete this application or during any phase of the application, interview, or employment process.

The following locations offer free Internet access and assistance: Champaign Public Library, the Illinois WorkNet Center and the City of Champaign City Building.

Our mission is to provide responsive, caring, cost-effective service in partnership with our community.

These values guide our work:

Personal Integrity

We act in the best interests of the City

We behave in an ethical and legal manner

We are open and honest

We follow through on commitments

We are loyal to the City

Responsibility

We anticipate issues, problems, and opportunities

We take initiative

We act to prevent and solve problems

We take responsibility for the outcome of our actions and decisions

We hold ourselves and others accountable

Respect

We treat others in a fair, courteous, and equitable manner

We actively listen and seek understanding

We provide a direct response

We embrace ethnic and cultural diversity in the community and our workplace

We are positive and cooperative

We are willing to apologize

Teamwork

We know and respect our roles and responsibilities

We ask who needs to be involved and we involve others appropriately

We define and agree upon the goals

We collaborate to achieve organizational goals

We help others accomplish their goals

We share authority, responsibility, and credit

Results

We take pride in our work

We complete assignments and projects on time and within budget

We evaluate outcomes and seek feedback on our performance

We learn from our mistakes

We innovate