Scheduler/Department Administrative Assistant - Sleep Lab

Christie Clinic's department of Sleep Lab is seeking a full-time Scheduler/Department Administrative Assistant at the University clinic from Monday-Friday 8:00am-5:00pm, with no night or weekend requirements.

Duties include greeting clinic patients upon arrival, distributing home sleep study equipment to patients during daytime hours, scheduling appointments and assisting with rescheduling. They will act as a liaison between the sleep lab and providers, patients and other outside facilities. They will ensure smooth daily operations, excellent patient experience, and compliance with organizational standards.

JOB DUTIES: (This list may not include all of the duties assigned.)

• Greet and assist visitors and callers, providing good customer service to patients, families, staff and visitors.
• Accept incoming calls, mail, messages, etc. and route appropriately, consistently adhering to departmental standards and goals (e.g. appropriate time frames).
• Schedule sleep laboratory appointments in a timely and efficient manner.
• Work with other departments, providers, and facilities to obtain appropriate patient information in a timely manner.
• Distribute home sleep study devices to patients during the day, including basic education on device use and return instructions.
• Act as a liaison between the referral source and sleep laboratory staff.
• Assist in rapid clarification of unclear orders and rapid resolution of insurance questions.
• Manage patient files and documents to assure smooth workflow and ease of access to patient information.
• Effectively communicate about patient-specific situations to avoid delays and assure continuity of care.
• Participate in the continuous improvement of documents, workflows and processes by submitting and/or implementing department-specific ideas.
• Perform related work as required.

REQUIRED QUALIFICATIONS:

• High School Diploma or equivalent

PREFERRED QUALIFICATIONS:

• Experience in a medical office setting
• Experience in sleep medicine

CERTIFICATE/LICENSE:

• CPR Certification

TYPICAL PHYSICAL DEMANDS:

Demands include long periods of sitting, some bending or stretching and lifting up to 35 pounds. Hearing within, or correctable to, normal range, vision correctable to 20/20 and manual dexterity for the operating of office equipment is required.

TYPICAL WORKING CONDITIONS:

Work is performed in a clinical setting with possible exposure to communicable diseases, blood or bodily fluids. Electrical and radiant energy may be present and fumes or odors from cleaning solutions and adhesive material are common. Requirements may include working irregular hours.

PAY AND BENEFITS:

The estimated pay range for this position is exclusive of fringe benefits and potential bonuses. Final offers are based on various factors, including skill set, experience, qualifications, and other job-related criteria.

We also offer a substantial benefits package, including: