Christie Clinic's department of Hematology-Oncology is seeking a full-time RN/Administrative Coordinator located at the University clinic from Monday-Friday 8:00am-5:00pm.

Make a difference in Oncology services by providing standards based professional nursing care within an ambulatory Hematology Oncology clinic. Enjoy advanced cognitive and indirect nursing care combined with hands-on direct contact with patients. Coordinate individual patient care and experience. Preserve and protect the Oncology Provider-Patient relationship.

RN JOB DUTIES: (This list may not include all the duties assigned.)

• Create a calm, informed, dependable, and forward moving clinical environment supporting expert Oncology provider service to Hematology and Oncology patients.
• Prepare in advance for provider office visits including chart review, care coordination, result integration, and provider note preparation.
• Directly support medical practice flow by providing nursing care within the patient exam room.
• Accurately reconcile medications.
• Prepare and pend prescriptions for providers.
• Document patient concerns.
• Independently triage patient concerns presenting through in person interactions, portal messages, and telephone encounters. Communicate needs effectively to provider where applicable. Ensure timely and proper follow-up is completed with patient.
• Act as a liaison between the patient and provider regarding any complaints, concerns, etc.
• As directed by provider, communicate test results, clinical answers and next steps to patients and family members.
• When appropriate, enter EMR orders (verbal and protocol based)
• Oversee referred testing including genomic/molecular profile testing (NeoGenomics, Mayo Labs, Exact Sciences, Natera, Foundation One, etc)
• Surveillance the completion of oncology provider orders performed in other Christie departments and external referral entities.
• Administer prescribed office-based injectable medications and treatment in accordance with nursing standards and as directed by provider.
• Prepare patient, environment, equipment and aid provider during treatment, examination and/or testing of the patient. (Bone Marrow)
• Document timely and accurately within the EMR.
• Demonstrate excellent nursing skill within a team- based experience. Co-create wins for the patient, the provider, and other team members.
• Ensure that provider is supported through advance preparation of Tumor Board notes and nurse attendance at Tumor Board.
• Prevent, Anticipate, Identify, and Solve issues on behalf of the patient and practice. Where needed, provide real-time escalation of issues to Clinical Manager.
• Regularly participate in daily department huddle to create improvement in department workflows and results achieved.

COORDINATOR JOB DUTIES: (This list may not include all the duties assigned.)

• Maintain provider schedules including accurate working hour and patient appointments to maximize patient and departmental flow.
• Manage the inbound Hem-Onc Consultation Workque (WQ) and distribute patients per guidelines.
• Oversee the External Hem Onc Referral WQ performance by team members.
• Interview, hire, develop, and retain team members.
• Mature the Christie Management System. Daily-Weekly-Monthly.
• Lead team in daily Safety focus using the Christie Safety System.
• Investigate and resolve patient complaints.
• Investigate and resolve provider concerns.
• Facilitate connections between clinical and support departments throughout the organization.
• Create annual budget in partnership with Clinical Manager.
• Monitor performance against budget monthly.
• Develop, record, and communicate department workflows.
• Surveillance performance of standard work to optimize results created.
• Optimize practice efficiency and effectiveness.
• Prevent department distractions and ensure team focus on patient-provider needs.
• Oversee all operational functions of the office practice.
• Perform related work as required.
• Provide timely recognition, feedback, and coaching of team members.
• Utilize disciplinary process when indicated.
• Maintain needed manpower for clinic duties through coordination and approval of team member time off requests.
• Time clock management/timecard processing to support Payroll.
• Review any charge discrepancies and participate in defending claims in denial. Review and write off with Clinical Manager before authorizing organization action.
• Represent Hematology Oncology as the front-line leader- Academy of EDE, Coordinator Meetings, organization wide initiatives.
• Partner with Clinical Manager and Compounding Services Manager to maintain QOPI certification.

REQUIRED QUALIFICATIONS:

• Graduation from an accredited school of nursing
• Evidence of annual completion of health-related courses and/or seminars with a certificate and/or CEU’s

TYPICAL PHYSICAL DEMANDS:

Demands include sitting, standing, walking, bending, stooping, stretching, and lifting up to 75 pounds. Hearing within, or correctable to, normal range, vision correctable to 20/20 and manual dexterity for the operation of office equipment is required.

TYPICAL WORKING CONDITIONS:

Work is performed in a clinical setting with possible exposure to communicable diseases, toxic substances, hazardous waste, bodily fluids, and other waste common to a health care environment. Work may require occasional irregular day shift hours.