Champaign-Urbana Public Health District

Intake Specialist – Dental Clinic

The Champaign-Urbana Public Health District (CUPHD) is seeking an Intake Specialist for a full-time (40-hour week) for the Dental clinic. Are you friendly, organized, and passionate about providing excellent customer service? We are seeking a Dental Intake Specialist to join our Child & Teen Dental Clinic. In this role, you will serve as the primary point of contact for patients and families. You will welcome clients, answer phones, and manage check-in/check-out processes. This position focuses on front-facing, task-based responsibilities that keep daily clinic flow running smoothly. Enjoy a team-oriented environment that helps create a positive experience for every patient visit.

Responsibilities include:

• Coordinates, schedules, and reschedules appointments

• Provides detailed information in regard to telephone or personal inquiries utilizing different sources

• Interprets, applies, and explains procedures, program and services eligibility criteria

• Consults various reference materials, service codes and program rules to ensure proper procedures, documentation and deadlines are met

• Enters, updates, and completes data entry of various records, reports, and/or forms; prepares charts for filing of new/closed cases

• Prepares correspondence and time-sensitive documents for distribution to appropriate personnel

Additional Responsibilities include:

• Reconciles files utilizing established record keeping systems

• Assist with off-site programs, health fairs or other related activities

• Must be able to respond to public health emergencies when needed; during an emergency response, be assigned to a role or duty outside of normal duty position

• Perform other duties as assigned

Requirements:

• High school diploma or GED equivalent

• One (1) year of post high school work experience in an office setting preferably in a public service environment

• Must be able to multi-task and work in a fast-paced environment

• Must have excellent phone etiquette, customer service, data entry, organizational, and communication skills

• Electronic medical records (EMR) experience is highly desirable

• Persons who speak Spanish and/or French are highly encouraged to apply.

CUPHD provides a comprehensive benefits package which includes:

• CUPHD offers qualified bilingual employees an additional $3.00 per hour, upon approval.

• Eligible employees may complete language proficiency testing upon hire and can begin receiving the stipend as soon as they are approved.

• Health, dental, and vision insurance with enrollment beginning on the employee’s first day of employment

• 14 paid holidays per year

• 12 sick days earned per year

• 15 days of paid time off earned in the first year of employment

• short-term and long-term disability benefits

• comprehensive pension plan offered through Illinois Municipal Retirement Fund (IMRF)