The C-CARTS Scheduler & Operator assists with providing the highest quality of customer service by using all tools available to maintain optimum service levels. This is accomplished by assisting in the management of such things as the assignment of runs, personnel, equipment, the alteration and manipulation of run schedules as needed, in response to ever-changing operational conditions. Record keeping and clerical functions are performed incidental to these responsibilities. The Scheduler & Operator also assists in continuity of operations by driving a vehicle in service as needed.
An excellent benefit package, including 100% employer-sponsored health/dental/vision insurance premiums (included immediately at no charge for the employee), paid time off, vacation, holiday pay, life insurance, and a State IMRF retirement plan.
This position will generally work a 9:00am - 5:30pm shift from Monday through Friday.
- However, the schedule will fluctuate based on scheduling needs and could potentially cover other shifts ranging from 4am – 7pm (8-hour shift maximum).
Education Requirements
A high school degree or equivalent is required.
Experience Requirements
- Demonstrated proficiency in Microsoft Excel and Outlook.
- Experience in a busy office environment with moderate interruptions is preferred.
- A minimum of five years of experience driving any motor vehicle (including private vehicle/car) is required.
- Experience working in a customer service setting, such as retail, food service, office reception, or related work setting, is preferred.
- Must be 21 years of age or over.
- Must hold a valid State of Illinois driver’s license with a current mailing address listed and have maintained a valid Driver’s License (any state) for at least five years.
- Must be able to pass a Motor Vehicle Report (MVR) check for prior traffic violations, including no major violations in the past five years and no minor violations for the past three years.
Additional Requirements:
- Attention to detail and problem-solving skills
- Excellent written and verbal communication skills
Responsibilities
- Monitors bus and street conditions for schedule and procedure compliance
- In coordination with other Schedulers, changes run schedules and equipment to respond to system problems to maintain efficient and effective service
- Assists in all emergency situations involving vehicles such as intervening with problem passengers, communicating accident information, performing redirection of service and directing responding personnel to an area
- Provides information to the public and assists with scheduling transportation
- Delivers excellent customer service and clear communication with riders, drivers, and partner agencies
- Completes record keeping and data reporting
- Operates all vans for the purpose of transporting passengers safely and courteously
- Operates passenger lift equipment to provide access to and from C-CARTS vans
- Operates electronic radio, doors, lifts, and other equipment installed on C-CARTS vehicles
- Observes and responds to emergency situations involving passengers, the public, or District vehicles for the purpose of maintaining public/passenger safety, and proper operation
- Understands and applies reporting, billing, and documentation procedures accurately
- Follows all Medicaid transportation requirements, trip authorization, billing, and documentation procedures
The list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities that management may deem necessary from time to time. The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, or a logical assignment to the position.
Work Hours
This position will generally work a 9:00am - 5:30pm shift from Monday through Friday. However, the schedule will fluctuate based on scheduling needs and could potentially cover other shifts ranging from 4am – 7pm (8-hour shift maximum).
Other Information
Physical Demands
Position functions in both an office setting and operating transit vans. The exertion level required for this position while performing office duties is generally considered light work. Physical requirements include stooping, bending, standing, squatting/crouching, pushing/pulling, and reaching above shoulders. While performing the duties of this job, employees are often required to sit, with regular periods of walking and standing; talk or hear, both in person and by telephone; use hands repetitively to finger, handle, feel or operate standard office equipment; reach with hands and arms; use vision to read printed materials and a computer screen; and exert up to 20 lbs. of force occasionally or a up to 10 lbs. of force frequently to lift, carry, push, pull, or otherwise move objects.
The exertion level for the position during operation of transit vans is considered medium work. Physical demands include:
- Ability to sit without discomfort for prolonged periods of time on a variety of driver’s seats in different model vehicles.
- Fit safely behind the steering wheel in such a manner that a safe clearance exists between the abdomen and the steering wheel.
- Fit in the driver’s seat to safely operate the accelerator, brake pedals and floor signal switches
- Constant and repetitive use of hands, arms, and fingers to grasp and push steering wheel and controls.
- Turn head up to 180 degrees in either direction on a regular and frequent basis.
- Walk and climb/descend steps to enter and exit a District vehicle.
- Operate the various securement mechanisms to secure a wheelchair on a District vehicle.
- Occasionally crouch, kneel, and bend to complete pre- and post-trip checks and to assist customers.
- Position requires ability to talk and hear; use vision to read printed materials, signs, and monitor traffic, and dexterity to use equipment properly.
- Exert up to 50 lbs. of force occasionally or a up to 20 lbs. of force frequently to lift, carry, push, pull, or otherwise move objects.
Work Environment
The work environment involves exposure to conditions generally found in an office setting within a shared workspace. The noise level is quiet to moderate. There are frequent interruptions to this position’s workflow with moderate foot traffic. There is an expectation to hold and attend meetings on a regular basis.
During van operation, the employee will be confined to a driver’s seat and subject to varying noise levels and frequent interruptions. The District operates vehicles in service through various weather conditions at all hours of the day and night. Employee will be subject to high traffic, air and noise pollutants, vehicle contaminants, and temperature extremes.
Additional Information
- Work shifts vary from day to night, as needed. C-CARTS operates Monday through Friday, including holidays, and this position may require some work outside of traditional business hours.
- All MTD employees are trained on the Management System Policy and the impacts associated with this position.
- Applicant must pass a pre-employment background check, physical, and drug and alcohol testing.
- The employee will be subject to random drug and alcohol testing throughout their period of employment and is required to comply with MTD’s Drug & Alcohol Policy which includes being cannabis-free in all safety-sensitive positions.
- This job description is subject to change as needs of the District, and the tools we use, evolve over time.
Benefits
MTD offers the following benefits for this position (some benefits require a qualification period/hours worked): Illinois Municipal Retirement Fund, health insurance, vision insurance, dental insurance, life insurance, voluntary insurance, paid time off, bereavement leave, parental leave, flexible spending account, deferred compensation investment plans, EAP, uniform allowance, fitness center, transportation, and Urbana Municipal Credit Union.
Wage: $20.15 - $22.95/per hour based on experience
Closing date: December 3, 2025 at 5:00PM (CST)
To apply: Select "Apply Now" below
As with all MTD positions, candidates for this position must pass a drug test. The MTD is an Equal Opportunity Employer. Apply for position at Champaign-Urbana Mass Transit District, 1101 East University Avenue in Urbana. For more information, contact Sasha at 217.384.8188.