Under the supervision of the Children’s Service Manager, develops programs and services for teens and preteens, ages 11-18. The Teen Librarian creates an environment that attracts and invites teens and children to use the library. Cultivates relationships with middle and high school teachers and librarians; presents programs of interest to teens; assists customers of all ages at public service desks with information and reference questions; assists and instructs customers with their use of library computers, personal electronic devices, and other technologies; and performs collection management duties focused on materials of interest to teens.

• Designs, implements, and evaluates public programming and community engagement activities for teens and those that work with teens
• Leads the daily Teen Lounge creative efforts, preparation, and provision of teen appropriate enrichment activities
• Assists with training of volunteers and staff
• Develops and maintains effective relationships with schools, community groups, agencies and non-profits that target teens in order to plan and deliver programs and services that meet local teen needs and interests
• Provides collection development for all formats of teen material collections
• Assists and advises customers with their use of library resources in all formats
• Assists with questions on software, makerspace tools, and other technology related needs to customers of all ages
• Maintains current awareness of developments in technology as they relate to libraries and library users, including knowledge of mobile and handheld devices
• Answers informational and reference questions for customers of all ages
• Merchandises books and other library materials to enhance their appeal and promote their use
• Contributes to the library’s webpage, newsletter, and social media
• Participates in departmental and library committees
• Attends and participates in professional activities, conferences, and committees, including on-site and virtual professional development opportunities and training
• Assists with monitoring and correcting customer behavior to ensure a safe and welcoming environment
• Participates in departmental and library-wide training and activities, including technology and safety training
• Provides excellent internal and external customer service
• Other duties as assigned

• Exceptional customer service skills and enthusiasm for working with teens
• Ability to identify and translate teen needs and interests into effective library services and programs
• Knowledge of current reading, viewing and listening interests of teens
• Effective interpersonal relationships with teens and the adults who work with teens
• Ability to work with library customers and staff in a consistently friendly, respectful, and efficient manner
• Excellent computer and technology skills, including use of the Internet, computers, mobile devices, and social media
• Ability to issue guidance and ensure compliance with the Library’s Rules of Conduct and policies
• Ability to locate information and answer customer questions using bibliographic searching tools, print, and electronic reference materials
• Excellent written and oral communication skills
• Ability to work as part of a team within the department and the library as a whole, including leading and coordinating the work of others
• Ability to recognize and set priorities, and to use initiative and independent judgment in a variety of situations
• Knowledge of professional-level library practices, and an interest in keeping up with developments within the field
• Proficiency with workplace productivity software, including skills in Microsoft Office Suite
• Ability to maintain reliable attendance and regular schedule
• Flexibility to adapt to changing situations and to vary work schedules
• Ability to maintain a varied schedule, including day, evening, and weekend rotations
• Good vision and hearing to effectively engage with customers
• Manual dexterity to operate computer, phone, and maker space equipment
• Physical ability to lift library materials weighing up to 40 pounds, setup for events, and to push fully loaded carts of library materials
• Valid driver's license, acceptable driving history, and personal automobile for job-related transportation
• Satisfactory pre-employment background check

• Master of Library Science degree (MLS) from ALA-accredited institution required
• Customer service experience in a public library experience preferred
• Knowledge of Spanish and/or French is helpful
• Any equivalent combination of experience and training which provides the required knowledge, skills, and abilities