Under the supervision of the Adult Services Manager, assists customers of all ages at our public service desks with information and reference questions; assists and instructs customers with their use of library computers, personal electronic devices and other technologies; assists with library programs and performs as Librarian-in-Charge in absence of Adult Services Manager, Deputy Director, or Director. Demonstrates enthusiasm and curiosity about the changing world of public libraries; is customer focused and forward thinking; knows about books, movies and technology and is eager to share what they know with our library customers.

• Assists and advises customers with their use of library resources, including books, movies, music, media and electronic resources
• Assists with questions on software, makerspace tools, and other technology related needs to customers of all ages
• Maintains current awareness of developments in technology as they relate to libraries and library users, including knowledge of mobile and handheld devices
• Answers informational and reference questions for customers of all ages
• Assists with planning and executing programs/events
• Coordinates and contributes content to internal staff and public webpages
• Contributes to the library's webpage, newsletter, and social media
• Assists with training staff and volunteers
• Attends and participates in professional activities, conferences and committees, including on-site and virtual professional development opportunities and training
• Assists with monitoring and correcting customer behavior to ensure a safe and welcoming environment.
• Participates in departmental and library-wide training and activities, including technology and safety training
• Provides excellent internal and external customer service
• Other duties as assigned

• Exceptional customer service skills and enthusiasm for working with the public
• Ability to work with library customers and staff in a consistently friendly, respectful, and efficient manner
• Knowledge of and interest in books, music, movies, and other media in all their forms
• Excellent computer and technology skills, including use of the Internet, computers, mobile devices, and social media
• Ability to issue guidance and ensure compliance with the Library’s Rules of Conduct and policies
• Ability to locate information and answer customer questions using bibliographic searching tools and print electronic reference materials
• Excellent written and oral communication skills
• Ability to work as part of a team within the department and the library as a whole, including leading and coordinating the work of others
• Knowledge of professional-level library practices, and an interest in keeping up with developments within the field
• Ability to maintain reliable attendance and regular schedule
• Ability to maintain a varied schedule, including day, evening, and weekend rotations
• Flexibility to adapt to changing situations and to vary work schedule as needed
• Good vision and hearing to effectively engage with customers
• Proficiency with workplace productivity software, including skills in Microsoft Office Suite
• Manual dexterity to operate computer and phone equipment
• Valid driver's license, acceptable driving history, and personal automobile for job-related transportation.
• Satisfactory pre-employment background check

• Master of Library Science degree (MLS) from ALA-accredited institution required
• Customer service experience in a public library experience preferred
• Knowledge of Spanish and/or French is helpful
• Any equivalent combination of experience and training which provides the required knowledge, skills, and abilities