Under the supervision of the Adult Services Manager, this position assists customers of all ages at our public service desks with information and reference questions; assists and instructs customers with their use of library computers, personal electronic devices, and other technologies including those in The Studio makerspace; prepares displays and demonstrates library resources; helps plan, prepare, and execute programming for adults. Demonstrates enthusiasm and curiosity about the changing world of public libraries; is customer focused and forward thinking; knowledgeable about popular books, movies and current technology and is eager to assist library customers.

• Assist and advise customers with their use of library materials, including books, movies, music, media, and electronic resources
• Assists with questions on software, makerspace tools, and other technology related needs to customers of all ages
• Maintains current awareness of developments in technology as they relate to libraries and library users, including knowledge of mobile and handheld devices
• Answer informational and basic reference questions for customers of all ages
• Assists with planning and executing programs/events
• Coordinates and contributes content to internal staff and public webpages
• Assist with training and supervision of library volunteers
• Assists with training staff and volunteers
• Monitor and address customer behavior to ensure a safe and welcoming environment
• Participate in departmental and library-wide training and activities, including technology and safety training
• Provide excellent internal and external customer service
• Other duties as assigned

• Exceptional customer service skills and commitment to public service
• Ability to work with library customers and staff in a consistently friendly and efficient manner
• Knowledge of and interest in books (print and electronic), music, television series, and movies
• Excellent computer and technology skills, including use of the Internet, computers, mobile devices, and social media
• Excellent oral and written communication skills
• Proficiency with workplace productivity software, including skills in Microsoft Office Suite
• Some experience with a library catalog or automation system
• Some knowledge of library procedures, methods, techniques
• Ability to issue guidance and ensure compliance with the Library’s Rules of Conduct and policies
• Ability to coordinate the work of others, including volunteers
• Ability to perform routine clerical and record-keeping tasks
• Ability to maintain reliable attendance and regular schedule
• Ability to maintain a varied schedule, including day, evening, and weekend rotations
• Good vision and hearing to effectively engage with customers
• Manual dexterity to operate computer and phone equipment
• Physical ability to lift library materials weighing up to 40 pounds, to push fully loaded carts of library materials, and setup for library events/programs
• Satisfactory pre-employment background check

• Bachelor degree required
• Customer service experience in a public library will be preferred
• Knowledge of Spanish and/or French is helpful
• Any combination of experience and training which provides the required knowledge, skills and abilities