Provides prompt and friendly service to customers of all ages at the Access Services desk; serves as team supervisor; performs a variety of tasks required to maintain the collection in good order.

Under the supervision of the Access Services Manager, assists with the supervision and training of department staff; assists customers with checking out library materials, registering for library cards. Answers questions for customers and other staff, interprets library policies, and solves problems for library customers in a cordial and efficient way. Assists with clerical and organizational tasks relating to collection and circulation management.

Schedule includes some week days, some evenings, and some shifts every other weekend.

• Assists the Access Services Manager in supervising Library Assistant Is and Pages
• Responsible for supervision of a team of 7-12 staff members
• Provides training and feedback, drafting performance reviews, and supporting staff in their day-to-day duties in the department
• Handles difficult patron interactions prior to referring them to the department manager
• Solves patron's problems, such as overdue materials and fees
• Assists patrons with self check circulation equipment and procedures
• Assists other staff with automated materials handling equipment and procedures
• Charges and discharges materials on Polaris system and monitors those activities department-wide
• Processes reports
• Answers directional and procedural questions
• Fills patron reserves
• Manages collection agency transactions
• Maintains records of eligible residents and quality checks data entry for patron registration
• Collects overdue and other fees
• Issues library cards
• Answers telephone

• Ability to perform routine clerical and record-keeping tasks repetitively and efficiently
• Ability to learn and use the computerized library catalog system and related equipment
• Ability to learn and apply money collecting procedures
• Ability to coordinate the work of others
• Strong commitment to public service
• Ability to work with library customers and staff in a friendly, efficient manner
• Excellent oral and written communication skills
• Ability to communicate policy to library customers
• Accurate keyboarding and computer skills
• Ability to maintain reliable attendance and regular schedule
• Flexibility to adapt to changing situations and to vary work schedule
• Good vision and hearing
• Manual dexterity to operate computer and phone equipment
• Physical ability to regularly lift library materials weighing up to 40 pounds and to push fully loaded carts of library materials
• Satisfactory criminal background check

• Graduation from a college or university
• Supervisory or team leader experience will be preferred
• Customer service experience in a public library will be preferred
• Clerical or library clerical experience
• Knowledge of Spanish is helpful
• Any combination of experience and education that provides the knowledge, skills, and abilities