The Emergency Shelter for Families Coordinator supports a safe and welcoming environment at the Emergency Shelter for Families (ESF). The Coordinator ensures efficient and effective responses to families experiencing homelessness. Responsibilities include conducting timely evaluation of Coordinated Entry System referrals for ESF, maintaining the ESF waitlist, including gathering additional required documentation for entry; completion of guest intakes and exits to ESF; and prioritization of client needs. The Coordinator addresses ESF facility maintenance, housekeeping, supply, and procedural concerns; assists families on the waiting list in identifying support systems and alternative housing options outside of emergency shelter; and issues all formal notices to ESF guests. The Coordinator also provides housing stability and housing navigation-focused case management.

• Bachelor’s degree in human services or related field and a minimum of three years of direct client service experience; combination of education, training, and experience in the field may be considered.
• Ability to pass criminal background check.
• Strong background in customer service and human services with program’s target population.
• Ability to work outside of traditional business hours to accommodate program needs, including periodic early mornings, evenings, nights and weekends.
• Maintain a 24/7 on-call status to assist families at ESF, as needed.
• Valid driver’s license and safe and reliable vehicle. Ability to transport clients using agency vehicles on occasion.
• Ability to visit clients in community-based sites in Champaign County (e.g., libraries, shelters, public building, etc.).
• Ability to follow program procedures while adjusting work style to meet the needs of the client.
• Knowledge of housing continuums from shelter to home ownership in service area.
• Proficient basic to advanced math skills to complete financial forms, develop reports and understand statistical data. Must use math in daily work tasks, such as calculating financial eligibility for services, determining level of subsidy assistance, and monitoring expenditures.
• Possess household budgeting skills.
• Knowledge of continuing education options including high school, trade, and college.
• Understands steps to implement to work toward gainful employment for individuals lacking employment history.
• Knowledge of public assistance programs, including eligibility and application process.
• Ability to attend community meetings, provide program information at community meetings, and collect and share relevant meeting information with team.
• Demonstrate excellent listening skills, presentation and public speaking skills, and the ability to share information with diverse audiences.
• Strong facilitation and partnership skills, including demonstrated ability to draft agendas, organize and lead meetings, and complete necessary follow up.
• Ability to handle program and client information in a confidential manner and report concerns as mandated.
• Ability to understand the vision, mission, and values of CCRPC and to implement in everyday work.
• Knowledge of trauma-informed care principles.
• Ability to follow written and oral instructions with minimum supervision.
• Strong interpersonal, written, and verbal communication skills and the ability to forge positive relationships with clients, co-workers, and colleagues.
• Proficient in English (spelling, punctuation, grammar).
• Ability to attend worksite regularly to perform job duties and responsibilities.
• Aptitude to become proficient with proprietary database operations and demonstrate functional proficiency in file management and use of Microsoft Office Suite (Word, Excel, Outlook, PowerPoint) to manage computer files, use databases, enter data, create spreadsheets, and prepare presentations.
• Ability to obtain program specific certification(s) within twelve months. Certifications may include National Standards for the Physical Inspection of Real Estate (NSPIRE) Inspector training, Domestic Violence Professional, Bed Bug Prevention and Remediation, among others.
• Ability to attend program meetings and/or training as required.
• Preferred: Knowledge of facility management.
• Preferred: Experience with homelessness/crisis intervention work.

Schedule: 8:00 a.m. – 4:30 p.m., M-F (Flexibility will be necessary to support the goals of the program.)

Worksite: Emergency Shelter for Families (302 E. Park St, Champaign, IL, 61820)

Status: Full-Time/37.5 hours per week

Starting Wage: $23.50 - $25.50

Competitive benefits, health insurance, dental insurance, retirement, high quality programming and great work environment!

Internal (RPC) Applicants Apply at: UKG SSO Sign-In under My Career>Search for Jobs

External Applicants Apply at: https://secure6.saashr.com/ta/6069613.careers?CareersSearch&ein_id=102036736

Job Descriptions at: https://ccrpc.org/about_rpc/human_resources/job_descriptions.php

Employee Benefits at: https://ccrpc.org/about_rpc/human_resources/benefits/index.php