Scheduling Coordinator-Home Health
Carle
Scheduling Coordinator-Home Health
- Category
- Clerical
- Position Type
- Full-Time
- Remote
- No
- Shift
- Day
- Schedule
- 40 hrs/wk, M-F 8a-4:30p
- Weekend Requirements
- None
- Holiday Requirements
- None
- On-Call Requirements
- None
Overview
Responsibilities
| Answers phones in accordance with customer service standards and directs calls to appropriate person.
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| Maintains centralized scheduling function for Nursing, Therapy and Home Health Aide visits.
|
| Assigns admission visit, primary nurse and daily visits based on most effective and efficient use of staff resources; considers future need of patient, skill of nurse, geographic locations of staff and patient.
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| Monitors staff productivity and overtime hours; ensures staff is scheduled according to standard and overtime is kept to a minimum.
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| Maintains ongoing working (draft) schedule for current plus one week for use as worksheet to determine staff availability for assignments.
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| Keeps clinical manager and case managers advised of daily schedule needs. Notifies manager of clinical hours that can be reduced due to low scheduled patient visit for following day.
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| Coordinates closely with referral intake, advising of availability for new admissions for next 2-3 days to ensure smooth transition into Home Care.
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| Monitors all discharge and cancellation communications and removes unneeded visits from future schedules.
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| Maintains a log of scheduling changes as called in by Home Care staff. Log includes date/time of each call, caller, scheduling change request and change that was made. Notifies management and staff of changes made to schedules.
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| Assist leadership team with staff schedule to facilitate productivity, mileage stewardship, and reduce in overtime.
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Completes monthly staff schedule for nursing including on-call assignment. Enters on-call assignment into system for home care and hospice nursing. |
Qualifications
Work Experience | Length of Experience |
|
Customer service | 2+ years |
|
Specialized Knowledge and Skills Requirements |
Strong computer skills. Interpersonal skills. Ability to successfully work with demanding personalities and meet internal/external customer needs without becoming involved emotionally. Able to work independently to prioritize visits: determine effective routing to optimize the time of professional staff while minimizing travel time and distance. Performs centralized scheduling for nursing, therapist and aides. Ensures continuity of communication, documentation, and required record keeping. Ensures work load and staff productivity are met. Open communication with Home Care Manager. |
Carle Health Company Overview
Find it here.
Discover the job, the career, the purpose you were meant for. The supportive and inclusive team where you can thrive. The place where growth meets balance – and opportunities meet flexibility. Find it all at Carle Health.
Based in Urbana, IL, Carle Health is a healthcare system with nearly 16,600 team members in its eight hospitals, physician groups and a variety of healthcare businesses. Carle BroMenn Medical Center, Carle Foundation Hospital, Carle Health Methodist Hospital, Carle Health Proctor Hospital, Carle Health Pekin Hospital, and Carle Hoopeston Regional Health Center hold Magnet® designations, the nation’s highest honor for nursing care. The system includes Methodist College and Carle Illinois College of Medicine, the world’s first engineering-based medical school, and Health Alliance™. We offer opportunities in several communities throughout central Illinois with potential for growth and life-long careers at Carle Health.
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. Carle Health participates in E-Verify and may provide the Social Security Administration and, if necessary, the Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization. | For more information: human.resources@carle.com.
Salary Range
Carle Health offers a comprehensive benefits package for team members and providers. To learn more visit careers.carlehealth.org/benefits.
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