Location US-IL-Champaign

ID 2025-16273

Category

Patient Care

Position Type

Full-Time

Remote

Yes

Shift

Variable

Schedule

40 hours per week. later day/evening shifts

Weekend Requirements

Every other weekend

Holiday Requirements

None at this time but could change to meet the department needs

On-Call Requirements

None at this time but could change to meet department needs

Medication Renewal Center is part of the dynamic centralized services offered within The Patient Contact Center. The MRC CMA/RMA supports Carle Health Primary Care patient's medication management, adherence, and refill needs by providing advanced level patient care and support. MRC CMA/RMA's utilize Physician led guidelines and protocols to assist in efficient decision making and enhances patient compliance with health maintenance and chronic medication management.

The ideal candidate will enhance our talented team by offering strong communication skills, ability to critically think, and thrive in a fast-paced environment where you can make a difference in the lives of our patients.

Works collaboratively with the Medication Renewal Center nursing and clerical team members to maximize productivity and efficiency
Completes medication refill encounters, care due messages, and order entry based on established protocols.
Provides clear EMR documentation in accordance with department standards regarding medication renewal requests, care due messages, patient care needs and/or follow up.
Receives and enters to EMR faxed encounters, renewal orders, and other pharmacy communications.
Orders and schedules appointments and/or lab work as appropriately outlined in protocols.
Reviews patient compliance with medications by thorough review of the patient's medical record.
Communication of medication orders to designated pharmacies via verbal or electronic means.
Provides general health information using approved references including but not limited to, providing individual and group health and wellness education.
Ensures documentation of care is complete and accurate
Maintains and adheres to medication management and refill guidelines and protocols
Coordinates with Primary Care Physicians and Nursing staff in order to meet the needs of the patient.
Review medication renewal requests and care due messages received from pharmacies and patients under a variety of methods including but not limited to electronic communications, fax, or phone calls. Identifies care gaps and promotes health standards and activities to prevent non-compliance with chronic medication management. Reviews current, past, and future appointments and lab work for compliance with safe medication administration. Communicates with pharmacies regarding discrepancies and/or clarification for medications. Communicates with patients regarding required services (labs and/or office visits) to facilitate medication refill processes. Communicates with patients, providers, care teams, and pharmacies of any changes to medications to reduce pharmacological errors. Disseminate education to patient as written by provider. Schedules appointments, validates insurance, and processes patient concerns through use of symptom guide and other outlined department processes when needed. Reports medical information obtained from patients accurately, completely, and in a timely manner ensuring accuracy of the information available within the EMR. Adheres to and enforces Carle policies and procedures. Emphasizes attracting, mentoring, and retaining talent through excellent communication, training, and orientation to new personnel after successful completion of six-month probationary period. Provides float support to all Patient Contact Center Clinical teams including Patient Advisory Nurse (PAN) and Patient Clinical Services (PCS) as volumes, in-baskets, patient care, and other business needs dictate.

Certifications: Certified Medical Assistant (NCCT) - National Center for Competency Testing (NCCT); Certified Medical Assistant (CMA) - American Association of Medical Assistants (AAMA); Registered Medical Assistant (RMA) (AMT) - American Medical Technologists (AMT); Basic Life Support (BLS) within 30 days - American Heart Association (AHA); Nationally Registered Certified Medical Assistant (NRCMA) - National Association for Health Professionals (NAHP); Certified Clinical Medical Assistant (CCMA) - National Healthcareer Association (NHA); Registered Medical Assistant (RMA) (ARMA) - American Registry of Medical Assistants (ARMA); Registered Medical Assistant (RMA) (AAH) - American Allied Health (AAH), Education: H.S. Diploma/GED, Work Experience: Patient care

Find it here.

Discover the job, the career, the purpose you were meant for. The supportive and inclusive team where you can thrive. The place where growth meets balance – and opportunities meet flexibility. Find it all at Carle Health.

Based in Urbana, IL, Carle Health is a healthcare system with nearly 16,600 team members in its eight hospitals, physician groups and a variety of healthcare businesses. Carle BroMenn Medical Center, Carle Foundation Hospital, Carle Health Methodist Hospital, Carle Health Proctor Hospital, Carle Health Pekin Hospital, and Carle Hoopeston Regional Health Center hold Magnet® designations, the nation’s highest honor for nursing care. The system includes Methodist College and Carle Illinois College of Medicine, the world’s first engineering-based medical school, and Health Alliance™. We offer opportunities in several communities throughout central Illinois with potential for growth and life-long careers at Carle Health.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. Carle Health participates in E-Verify and may provide the Social Security Administration and, if necessary, the Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization. | For more information: human.resources@carle.com.

The compensation range for this position is $18.33per hour - $29.69per hour. This represents a good faith minimum and maximum range for the role at the time of posting by Carle Health. The actual compensation offered a candidate will be dependent on a variety of factors including, but not limited to, the candidate’s experience, qualifications, location, training, licenses, shifts worked and compensation model.



Carle Health offers a comprehensive benefits package for team members and providers. To learn more visit careers.carlehealth.org/benefits.

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