Location US-IL-Champaign

ID 2025-9142

Category

Professional

Position Type

Full-Time

Remote

Yes

Shift

Day

Schedule

Monday-Friday 8am-5pm

Weekend Requirements

None

Holiday Requirements

None

On-Call Requirements

None

The Population Health Outreach Specialist is responsible for engaging Population Health-attributed patients for health risk assessments, annual wellness visits, chronic care management, data gathering, assisting to meet KPI goals for the department, and other duties as assigned. Performs clerical and specialty duties in support of the Population Health Service Organization (PHSO). Conducts outreach to strategically targeted Population Health members to offer and schedule visits with efficient and effective scheduling processes and policies. Performs patient registration and pre-visit data collection including but not limited to demographic information and patient history. Provides oversight of the work being provided by the vendor or PHSO APP team to ensure outreach and appointments are executed and/or scheduled effectively and efficiently and within productivity and quality standards. Composes correspondence to members related to visits and other general communication needs, as well as supporting the preparation, maintenance, and distribution of various reports related to Population Health, scheduling, and provider correspondence. Conducts outreach to members and providers to collect information regarding Population Health initiatives. Must be able to work in a self-motivated and autonomous manner and provide innovative insight to process improvement initiatives related to calls, scheduling, and other tasks as appropriately directed.

Manages correspondence to members, patients, and PCP offices.
Accountable for multiple system applications used within the organization, including basic technical support.
Maintains workflow for effective and efficient APRN scheduling in alignment with productivity and quality standards.
Maintains calendars for NPs and arranges appointments/resolves scheduling conflicts.
Oversees basic office management functions/admin assistant/clerical duties in support of maintaining, compiling, auditing, processing files for cohesiveness in day-to-day office functions and operations (i.e., Mail retrieval, sorting, distribution; Ordering supplies, etc.)
Sends out appropriate correspondence to members that cannot be reached. Sends appropriate fliers to members as requested.
Answers phones in accordance with customer services standards and directs calls to appropriate person.
Prepares, tests for integrity, and distributes various reports.
Assists with projects requiring outreach and scheduling expertise.
Assists with monitoring and tracking of patients and completion of wellness related activities
Attends and participates in all related trainings and meetings
Includes Telephone and use of other available preferred channels of communication and screening of patients prior to office visits, such as wellness visit screening, depression screening, fall risk (not all inclusive)
Engagement and enrollment of patients into the Chronic Care Management Program or other available health system or health plan resources as applicable
Conducts phone outreach to population health attributed members/patients in accordance with efficient and effective scheduling processes in a virtual environment. Acts as a subject matter expert for a variety of population health initiatives including member contact, call campaigns, PCP alignment, etc. Schedules patients for virtual and embedded health risk assessments, annual wellness visits, and chronic disease management visits.

License/Certifications:


Education:


Other Knowledge/Skills:
Office

Find it here.

Discover the job, the career, the purpose you were meant for. The supportive and inclusive team where you can thrive. The place where growth meets balance – and opportunities meet flexibility. Find it all at Carle Health.

Based in Urbana, IL, Carle Health is a healthcare system with nearly 16,600 team members in its eight hospitals, physician groups and a variety of healthcare businesses. Carle BroMenn Medical Center, Carle Foundation Hospital, Carle Health Methodist Hospital, Carle Health Proctor Hospital, Carle Health Pekin Hospital, and Carle Hoopeston Regional Health Center hold Magnet® designations, the nation’s highest honor for nursing care. The system includes Methodist College and Carle Illinois College of Medicine, the world’s first engineering-based medical school, and Health Alliance™. We offer opportunities in several communities throughout central Illinois with potential for growth and life-long careers at Carle Health.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. Carle Health participates in E-Verify and may provide the Social Security Administration and, if necessary, the Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization. | For more information: human.resources@carle.com.

The compensation range for this position is $16.73per hour - $27.1per hour. This represents a good faith minimum and maximum range for the role at the time of posting by Carle Health. The actual compensation offered a candidate will be dependent on a variety of factors including, but not limited to, the candidate’s experience, qualifications, location, training, licenses, shifts worked and compensation model.



Carle Health offers a comprehensive benefits package for team members and providers. To learn more visit careers.carlehealth.org/benefits.

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