Responsible for researching, resolving, documenting, and responding to inquiries related to patient accounts from patients, insurance companies, attorneys, public agencies, internal departments, employers, and third party payers. Responsible for reviewing and calculating pre-determinations and charge estimates adhering to federal, State and regulatory criteria. Assists patients with setting up payment arrangements. Process and posts all payments collected including required time of service payments, and collects on outstanding accounts receivable. Provides financial counseling for charity, presumptive eligibility screening, and assists with application process. Responsible for cash drawer balancing and daily deposit.

• Researches, resolves, documents, and responds to all patient account inquiries generated from telephone, walk-in, virtual visits, MyCarle or written correspondence. This is for internal and external customers and includes all billing entities for Carle.
• Identifies and resolves insurance coverage errors, registration errors and billing errors to facilitate accurate and timely billing and payment processing.
• Analyzes and determines account corrections for guarantor number changes (GNC's) double registrations, and other account build issues in the practice management system.
• Performs financial counseling, conducts presumptive charity screening, and assists patients in the process of applying for and/ or setting up Carle Financial Assistance program.
• Assists patients in setting up payment arrangements on outstanding accounts receivable, as well as collects payments at time of service. Facilitates prompt pay discount, service agreement discounts "Amish", and payroll deduction, and reoccurring payments. Processes and posts payments within practice management system.
• Prepares and provides estimates for services to patients adhering to federal, State, and regulatory requirements. Manages estimate variances and applies adjustments according to policy, and subsequent communications to patient.
• Responsible for cash drawer balancing and daily deposit.
• Monitors and files claims to drug assistance companies.
• Initiates monthly statements for Carle Richland Memorial Hospital Extended Care Wing and manages individual patient accounts as needed.
• Responsible for meeting or exceeding departmental productivity, quality assurance standards, and service excellence.
• Performs other duties as assigned.

Find it here.

Discover the job, the career, the purpose you were meant for. The supportive and inclusive team where you can thrive. The place where growth meets balance – and opportunities meet flexibility. Find it all at Carle Health.

Based in Urbana, IL, Carle Health is a healthcare system with nearly 16,600 team members in its eight hospitals, physician groups and a variety of healthcare businesses. Carle BroMenn Medical Center, Carle Foundation Hospital, Carle Health Methodist Hospital, Carle Health Proctor Hospital, Carle Health Pekin Hospital, and Carle Hoopeston Regional Health Center hold Magnet® designations, the nation’s highest honor for nursing care. The system includes Methodist College and Carle Illinois College of Medicine, the world’s first engineering-based medical school, and Health Alliance™. We offer opportunities in several communities throughout central Illinois with potential for growth and life-long careers at Carle Health.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. Carle Health participates in E-Verify and may provide the Social Security Administration and, if necessary, the Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization. | For more information: human.resources@carle.com.