Job Description

JOB SUMMARY:
The Certified Medical Assistant / Registered Medical Assistant performs routine administrative and patient care support duties in a medical practice to assist medical and/or nursing staff in the examination and treatment of patients and ensures that the office runs smoothly.

EDUCATIONAL REQUIREMENTS
H.S. Diploma/GED

CERTIFICATION & LICENSURE REQUIREMENTS
Basic Life Support (BLS) AND Certified Medical Assistant (CMA) OR Registered Medical Assistant (RMA). Certified Medical Assistant (CMA) or Registered Medical Assistant (RMA) from the following certification bodies: National Health Career Association (NHA), National Association for Health Professionals (NAHP), American Medical Technologists (AMT), American Association of Medical Assistants (AAMA), National Center for Competency Testing (NCCT), American Allied Health (AAH) or The American Registry of Medical Assistants (ARMA). In addition, this certification requires: Successful completion of a Registered/Certified Medical Assistant (RMA / CMA) program OR Successful completion of Carle/Parkland Certified Medical Assistant (CMA) Academy.

EXPERIENCE REQUIREMENTS
None Specified

SKILLS AND KNOWLEDGE
Capacity to learn and retain information. Strong customer service skills. Compassion and caring in dealing with others. Ability to operate office equipment. Proficiency in basic computer skills.


ESSENTIAL FUNCTIONS:

• Rooming patients: Collecting vital signs and completing medication reconciliation upon arrival for a patient visit.
• Telephone Interactions: As directed, completing necessary telephone communications with patients, families, pharmacies, and/or other health care facilities. Gathering information and maintaining patient information via telephone per department specific processes and policies. Facilitate/coordinate care between patient and MD/RN.
• Administrative tasks including, but not limited to, aiding patient check in or check out, prior authorizations and coordination of referrals and testing.
• Maintaining injection inventory.
• Transcription and notification of normal lab results to patient.
• Office procedures as directed and per department specific competencies. As well as collection of diagnostic tests at the point of care which may include urine collection and baccal swabs.
• Active role in department flu clinic - including administration and documentation of vaccinations.
• Provide patient with written instructions regarding procedures, medications, or follow up instructions at the direction of the provider. CMA staff may retrieve and provide condition specific education from the internet, internal website, or printed materials per the provider directions and orders.
• Administer medications per the provider order.
• Provide assistance with prescription medication refills per department protocols. Call medications into pharmacies, notify patients of refills, and documents actions within the EMR per provider orders.
• Maintain department specific competencies related to point of care testing, equipment handling, and specialty training.

• Role at times may infrequently require coverage at Addiction Recovery on Kirby.
• Large emphasis on completing prior authorizations and preparing prescription medication refills.
• Enters data into databases/logs for statistical purposes. Creates, maintains, and adapts spreadsheets and electronic computer files as requested.
• Prepares routine correspondence.

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