Job Description

JOB SUMMARY:
The Staffing Office is responsible for assisting with the staffing and scheduling coordination for the inpatient operations. The Scheduling Assistant will have working knowledge of the scheduling system, and the ability to make updates and corrections to the schedule in real time. The Staffing Office plays an important role in ensuring that inpatient units are scheduled and staffed efficiently and effectively for each shift, and assists with filling open shifts when needed

EDUCATIONAL REQUIREMENTS
None Required

CERTIFICATION & LICENSURE REQUIREMENTS
None Specified

EXPERIENCE REQUIREMENTS
One (1) year General - Office Experience and/or Two (2) years Customer Service. Strong customer service skills required. Proficiency in Microsoft WORD and EXCEL. Prior clerical and scheduling experience preferred.

SKILLS AND KNOWLEDGE
Excellent customer service skills. Excellent computer skills. Excellent phone skills. Good written and oral communication skills. Ability to work independently or in a group. Ability to problem solve. Ability to follow established procedures and policies. Accuracy and excellent attention to detail is critical.

ESSENTIAL FUNCTIONS:

• Provides Kronos scheduler end-user assistance
• Facilitates Carle Health employee redeployment efforts
• Coordinates inpatient daily staffing through forecasting, daily review and reporting, tracking and entering schedule updates, and extra shift initiatives
• Provides support for timekeeper functions
• Creates and maintains Hospital inpatient and clinical support services staff schedules according to departmental and housewide standards, to facilitate productivity, stewardship, and efficiency
• Reviews future departmental schedules to manage schedule change requests in such a way that preserves the balanced schedule
• Coordinates the effort to fill open shifts based on forecasted need
• Provides accurate data entry, information retrieval, and reporting
• Assists in serving as a resource to staff, unit leaders, and house officers on policies, procedures, and office activites, as well as on the scheduling system.
• Answers telephone, and takes and delivers messages according to department communication standards.
• Provides administrative, secretarial, and clerical support for department.

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