Business Systems Analyst III
Busey Bank
Position Summary
The Business Systems Analyst III performs advanced maintenance and user administration for key banking systems. They coordinate many server and software updates to ensure systems remain current. They will bring their expertise and experience to our team by providing oversight in the review of systems and processes providing feedback to peers when needed.Duties & Responsibilities
- Lead and manage the Business Systems Analyst team providing guidance and technical expertise while fostering a collaborative and results driven team culture
- Recommend and implement improvements to current processes related to business systems
- Assist with the installation, configuration, and support the company’s applications and software
- Backup the addition and removal of associates from systems (onboarding and offboarding process)
- Assist with resolving problems of a technical nature
- Assist with testing methodology, scenarios, and execution
- Assist users in resolving problems and answer questions with minimal supervision
- Develop working relationships with third-party vendor support departments
- Identify opportunities to leverage existing technologies and vendor relationships
- Work with vendors and internal staff to install and configure new ATMs
- Proactively monitor ATMs and work with vendor support to correct issues when they arise, escalating critical issues as needed
- Manage ServiceNow incidents while maintaining frequent communication with end-users on troubleshooting efforts
- Manage and administer user rights and roles in key banking applications
- Conduct administrative support of systems and special projects, as needed
Education & Experience
- Performance team management, feedback and career development
- Strong oral and written communication skills
- Strong interpersonal skills
- Strong time management and organizational skills
- Project implementation and solution engineering
- Proven capacity to understand complex business and technical concepts
- An understanding of formal change control procedures and disciplines
- The support of applications, processing, and business areas
- Microsoft Office
- Set clear expectations and goals
- Understand team members strengths, challenges and motivations
- Analyze assignments based on a wide knowledge of many factors where application of advanced or technical concepts are required
- Take initiative, be creative, flexible, and have the ability to adapt to a changing environment
- Work effectively to promote a team environment
- Escalate issues in a timely manner
- Work independently to support multiple systems, and support tasks
- Work well with technical and non-technical resources
- Demonstrate agility to solve complex problems independently
- Read, analyze, and interpret general business standards, technical procedures, or banking regulations
- Learn new or complex material quickly and readily transfer knowledge gained to everyday activities.
- Solve practical problems and deal with a variety of concrete variables in situations where limited standardization exists
- Effectively document processes for technical and business users
- Complete challenging work requests and projects in an effective and timely manner with little supervision
- Balance multiple concurrent requests in accordance with organizational priorities and direction from leadership
- Experience implementing new systems and technologies
- Prior managerial experience in the finance industry
- Bachelor’s degree or 5+ years of work experience in a related support role
- 3+ years experience working in the financial services industry
- Ongoing desire to stay current with emerging technologies and methodologies
- Experience with Jack Henry systems and interfaces highly desired
Compensation and Benefits
Salary offered is based on factors, including but not limited to, the job duties, required qualifications and relevant experience, and local market trends. The role may be eligible for bonus or incentives based on company and individual performance.
(Base Pay Range: $80,000 - $115,000/annually)
Busey provides a competitive Total Rewards package in return for your time, talents, efforts and ultimately, results. Your personal and professional well-being—now and in the years to come—are important to us. Busey’s Total Rewards include a competitive benefits package offering 401(k) match, profit sharing, employee stock purchase plan, paid time off, medical, dental, vision, company-paid life insurance and long-term disability, supplemental voluntary life insurance, short-term and long-term disability, wellness incentives and an employee assistance program. In addition, eligible associates may take advantage of pre-tax health savings accounts and flexible spending accounts. Visit Busey Total Rewards for more information.
Equal Opportunity
Busey values a diverse and inclusive workplace and strives to recruit, develop and retain individuals with exceptional talent. A team with diverse talent, working together, is essential to Busey’s commitment of delivering service excellence. Busey is an Equal Opportunity Employer including Disability/Vets. Visit Busey.com/Careers to learn more about Busey’s Equal Opportunity Employment.
Unsolicited Resumes
Busey Bank, and its subsidiaries, does not accept any liability for fees for resumes from recruiters or employment agencies ("Agency"), without a binding, written recruitment agreement between Busey and Agency describing the services and specific job openings ("Agreement"). Busey may consider any candidate for whom an Agency has submitted an unsolicited resume and explicitly reserves the right to hire those candidate(s) without any financial obligation to the Agency, unless an Agreement is in place. Any email or verbal contact with any Busey associate is inadequate to create a binding agreement. Agencies without an Agreement are requested not to contact any associates of Busey with recruiting inquiries or resumes. Busey respectfully requests no phone calls or emails.