Management Analyst

Federal Aviation Administration

Federal Aviation Administration

Multiple locations
Posted on Wednesday, July 10, 2024


Serves as a human resources liaison providing program and operational support for a vast array of human capital program areas.

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  • Accepting applications

This job is open to

Clarification from the agency

Also open to applicants eligible under 30% or more disabled Veterans hiring authority.



Performs a variety of administrative, organizational, and analytical assignments/tasks to provide customer support services to a nationally disbursed organization of attorneys and non-legal support professionals. Reports directly to the Manager, Workforce Services Team.

Serves as a liaison to coordinate with the Office of Human Resources (AHR) on all aspects of the Office of the Chief Counsel's organizational human resources support, services, policies, and status reporting. Exercises a high level of independence in project planning activities. Resolves most problems and work issues to develop or recommends approaches to address current and anticipated problems or issues on human capital initiatives, programs, and resources to accomplish projects/work activities.

Conducts the necessary research and collaborates with the AHR POC to provide managers with accurate advice, guidance, and workforce support on human capital programs, including position management, job documentation and analysis, workforce planning, manpower analysis, strategic recruitment, and FAA hiring flexibilities, as needed.

Provides guidance, trains, and mentors less-experienced team members. Leads teams/projects, designs and recommends solutions to complex problems. Completes appropriate documents for assigned service and program area(s) of responsibility; prepares and reviews management reports and/or contractual documents and develops and recommends improvements to systems and processes to improve operational efficiency for human capital programs.

Utilizes a variety of automated databases/systems to research and manipulate a variety of workforce data, and to plan, track, and review workload activity. Develops and/or prepares regular, recurring reports to provide updates, and to assist management with making budget, workforce analysis, and other planning decisions.

Drafts a variety of technical and routine documents including emails, letters, memos, reports, and filings. Proofreads final documents for accuracy, spelling, grammar, punctuation, and completeness. Uses Microsoft Office Suite and Adobe software to accomplish work-related tasks to organize, store, and retrieve a variety of documentation types. Scans, indexes, labels, organizes, and files both electronic and paper copies of documents. Accurately enters, updates, and tracks information in a variety of data tracking and document management systems.

Maintains human capital management correspondence via an automated tracking database by ensuring all incoming and outgoing documents are input accurately and timely. Provides support to the office through logistical case file management. Designs and recommends solutions to improve operational efficiency.

Establishes and maintains professional working relationships with various internal and external stakeholders; such as immediate office staff and across the organization to convey, obtain, and gather information. Contacts typically are internal and external to the Office of the Chief Counsel, with regular contacts among practice area managers, internal stakeholders, and other external parties to share information about the FAA and explain the application of policies and procedures. Develops presentations and reports for varied internal and external audiences.

Work is reviewed typically through status reports and at project completion, to ensure policy compliance and alignment with the requirements of projects and/or other work activities.

Performs other duties as assigned.



Conditions of Employment

  • US Citizenship is required.
  • Selective Service Registration is required for males born after 12/31/1959.
  • ***This announcement is also being advertised under Vacancy Announcement #AWA-AGC-24-00931AN-90003. Please review both vacancy announcements before making application to determine your eligibility to apply.***


Applicants must demonstrate at least one year (52 weeks) of specialized experience equivalent to the next lower grade/pay band (FV-H, FG/GS-12) that is typically related to the line of work of the position to be filled and which has equipped the applicant with the particular knowledge, skills, and abilities required to successfully perform the duties of the position. To be creditable, specialized experience must have been at least equivalent to the next lower level in the normal line of progression for the occupation in the organization.

Specialized experience is defined as:

  • Experience administering and managing various human capital programs and processes to provide support to a diverse professional workforce; and
  • Experience utilizing various automated databases and software programs (i.e., Microsoft Word, Excel, PowerPoint) to gather, extract, manipulate, and compile data from multiple sources and to provide administrative and program support within an office setting.

Desirable candidate(s) will have experience with:

  • Training or leading peers or a team of analysts or administrative support personnel on human capital related programs.
  • Using at least 3 of the following systems to accomplish work assignments: 1) automated recruitment systems (e.g., Monster, USAJOBS, USA Staffing, Automated Vacancy Information Access Tool for Online Referral (AVIATOR); 2) document management systems (e.g., Case and Document Management System (CDMS), Teams, Google Docs, and SharePoint; 3) personnel processing and reporting systems (e.g., HR Connect; National Finance Center (NFC), EPIC Processing, Inquiry, and Correction System (EPIC), Federal Personnel Payroll System (FPPS), and Oracle Business Intelligent Enterprise Edition (OBIEE); 5) workforce tracking management system (e.g., Workforce Transformation Tracking System (WTTS); or 6) Position Designation Tool (PDT).

You should include relevant examples of this experience in your work history. Errors or omissions may impact your rating or may result in you not being considered.

Answer all questions to the best of your ability. DO NOT ASSUME THAT BECAUSE YOU HOLD, OR HAVE HELD THIS POSITION, YOU WILL AUTOMATICALLY BE FOUND ELIGIBLE. You may be asked to provide evidence or documentation that you have this type of experience later in the selection process. Your responses are subject to verification through job interviews, or any other information obtained during the application process. Any exaggeration of your experience or any attempt to conceal information can result in disqualification.

Eligible applicants meeting the minimum qualification requirements and/or selective placement factor(s) (SPF) may be further evaluated on the Knowledge, Skills and Abilities (KSA) and/or Quality Ranking Factor (QRF) listed in the announcement. Based on this evaluation, applicants will be placed in one of the following categories: (1) score order; (2) category grouping; (3) alphabetical; or (4) priority grouping, and referred to the selecting official for selection consideration.

*Applicants who fail to demonstrate possession of any of the above criteria AND who do not provide the required documentation will receive no further consideration for this position.*

Applicants may be asked to verify information on their application for employment with the FAA.

**All qualification requirements must be met by the closing date of this vacancy announcement. **


Education cannot be substituted for experience.

Preview Job Questionnaire

Make sure your resume includes detailed information to support your qualifications and answers to the job questionnaire.

Additional information

We may use this vacancy to fill other similar vacant positions.
Position may be subject to a background investigation.
A one-year probationary period may be required.

The person selected for this position may be required to file a financial disclosure statement within 30 days of entry on duty. FAA policy limits certain outside employment and financial investments in aviation-related companies. www.faa.gov/jobs/workinghere/financial-disclosure-requirements

The U.S. Department of Transportation strives to ensure that equity, transparency, accountability, collaboration, and communication permeate all that we do for the betterment of the Department, the traveling public, and our nation. As such, DOT values a highly diverse workforce of persons who promote a culture of belonging by respecting the personal dignity and worth of each individual and fostering a positive environment where all feel safe and welcome. If these commitments coincide with your personal ideals and professional aspirations, please consider joining the DOT family.


1) As a part of the Federal-Wide Hiring Reform Initiative (streamlining the hiring process), the FAA is committed to eliminating the use of Knowledge, Skills and Ability (KSA) narratives from the initial application in the hiring process for all announcements. Therefore, as an applicant, you are NOT required to provide a narrative response in the text box listed below each KSA.

In lieu of providing a KSA narrative response in the text box listed below each KSA section, in your work history, please include information that provides specific examples of how you meet the response level or answer you chose for each KSA. Your work history examples should be specific and clearly reflect the highest level of ability. Your KSA answers will be evaluated further to validate whether the level that you selected is appropriate based on the work history and experience you provided. Your answers may be adjusted by a human resource specialist as appropriate.

2) This position is covered by the FAA Core Compensation plan. Additional information about core compensation is available on the following website: http://jobs.faa.gov/FAACoreCompensation.htm.

3) This Level 5 (Moderate Risk; Public Trust) position requires favorable adjudication of a Minimum Background Investigation (MBI) background investigation prior to appointment unless a waiver is obtained.

4) The salary range indicated in this announcement will be adjusted to include locality payment for selected duty locations:

  • El Segundo, CA: $102,294 - $158,542 (incl 35.84% locality for Los Angeles, CA)
  • Washington, DC: $100,351 - $155,530 (incl 33.26% locality for Washington, DC)
  • College Park, GA: $92,964 - $144,081 (incl 23.45% locality for Atlanta, GA)
  • Des Plaines, IL: $98,205 - $152,204 (incl 30.41% locality pay for Chicago, IL)
  • Kansas City, MO: $89,349 - $138,479 (incl 18.65% locality pay for Kansas City, MO)
  • Atlantic City, NJ: $96,805 - $150,033 (incl 28.55% locality for Philadelphia, PA)
  • Oklahoma City, OK: $87,971 - $136,343 (incl 16.82% locality pay for the Rest of the U.S.)
  • Fort Worth, TX: $95,570 - $148,119 (incl 26.91% locality pay for Dallas, TX)

5) Some, all, or none of the referred applicants may be interviewed.

This is not a bargaining unit position.

Links to Important Information: Locality Pay , COLA
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How You Will Be Evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

IMPORTANT: Applicants may be rated on the extent and quality of experience, education, and training relevant to the duties of the position(s). All answers provided in the on-line process must be substantiated. Ensure that your application package/resume supports your responses.


Required Documents

ALL applicants MUST submit the following:

(1) resume with complete work history

Applicants who are or have been employed by the Federal Government SHOULD also upload a copy of the most recent SF-50 (Notification of Personnel Action).

For guidance on how to create a Federal resume, visit httphttp://www.archives.gov/careers/jobs/forms/resume-guide.pdf.

Only the documents listed above will be accepted in combination with your online application. These documents MUST be uploaded or before the closing date of this announcement. Failure to submit all required documents by the closing date will result in a finding of ineligible. We are not responsible for incomplete, missing, or illegible documents. Please DO NOT email your application documents. We cannot accept documents received via the email system. Documents sent via email will NOT receive consideration.

All Veterans: If you are claiming veterans' preference, you must submit either a DD Form 214 Certificate of Release or Discharge from Active Duty (Member 4 Copy or equivalent), or a document from the armed forces certifying that within 120 days you are expected to be discharged or released from active duty service under honorable conditions. If you are claiming 10 point preference, you must also submit a completed SF-15, Application for 10-Point Veteran's Preference, and supporting documents outlined on the SF-15. Documents must be uploaded or faxed to the Servicing Human Resource Management Office listed in this announcement and all documents must be received by the closing date of the announcement. If you fail to submit documentation, you will be assessed as a non-veteran.

If you are claiming 10 point preference but fail to submit the supporting documents outlined on the SF-15, you will be tentatively assessed as a 5 point preference eligible provided your DD Form 214 reflects that you have the service required to qualify for preference. Documents must be uploaded or faxed to the Servicing Human Resource Management Office listed in this announcement and all documents must be received by the closing date of the announcement. If you fail to submit documentation, you will be assessed as a non-veteran.

Veterans currently on active duty claiming veterans' preference: You will be granted tentative preference if you submit a document from the armed forces certifying that within 120 days you are expected to be discharged or released from active duty service under honorable conditions and your application shows that you have the required service. Prior to being appointed, you must provide to the Servicing Human Resource Management Office a DD Form 214 documenting discharge/release and showing that the service was honorable or general. If you are on terminal leave, you must provide documentation certifying authorized terminal leave.

If you are relying on your education to meet qualification requirements:

Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.

Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.


How to Apply

If you are requesting consideration for the Persons With Disabilities/Persons with Targeted Disabilities (PWD/PWTD) special hiring authority, you must submit the following documentation:

Schedule A Letter (This may be a letter or other documentation on official stationary/letterhead with an official signature. It must clearly state that you are eligible for appointment under the PWD/PWTD hiring authority or a Schedule A appointment authority as outlined in 5 CFR Section 213.3102(u). This document need NOT identify the specific disability, medical history, or need for accommodation.)

You must apply online to receive consideration. Your application must be submitted by 11:59 PM Eastern Time on the Close Date for it to be accepted. If you are applying for positions associated with FAA registers, your application must be submitted at the time a referral list is created in order to receive consideration for positions associated with a register.


We strongly encourage applicants to utilize the USAJOBS resume builder in the creation of resumes.

Please ensure EACH work history includes ALL of the following information:
  • Job Title (include series and grade if Federal Job)

  • Duties (be specific in describing your duties)

  • Employer's name and address

  • Supervisor name and phone number

  • Start and end dates including month and year (e.g. June 2007 to April 2008)

  • Full-time or part-time status (include hours worked per week)

  • Salary

Determining length of General or Specialized Experience is dependent on the above information and failure to provide ALL of this information may result in a finding of ineligible.

You may upload completed documents to your USAJOBS Account. This will provide you the opportunity to utilize the uploaded information again when applying for future vacancies. Please see this guide, Document Upload Guide, for more information on uploading and re-using the documents in your applications.
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Agency contact information

Amber Newkirk
1 (202) 267-6268
1 (202) 267-8330
Federal Aviation Administration
HQ Employment Services Branch
800 Independence Ave, SW, Room 523
Washington, DC 20591
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Next steps

Once we receive your complete application, the Human Resources Office will conduct an evaluation of your qualifications. Eligible and qualified candidates will be referred to the hiring manager for consideration. You will be contacted directly if selected for an interview.

For instructions on how to check the status of your application, please go to: USAJOBS Help Guide.

Important - If you make any changes to your application, you must resubmit it. If you make changes to your application and do not resubmit it, your changes will not be considered part of your application package, and only your previously submitted application will be evaluated.

All qualified applicants will be considered regardless of political affiliation, race, color, religion, national origin, gender, sexual orientation, marital status, age, disability, or other non-merit factors. DOT provides reasonable accommodations to applicants with disabilities. If you need a reasonable accommodation for any part of the application and hiring process, please notify the agency contact listed in the Agency Contact Information section of this announcement or the hiring manager. An employee with a disability must notify the decision-maker of the accommodation request. Job applicants and employees are required to follow up oral requests in writing. Decisions on granting reasonable accommodation will be made on a case-by-case basis. Additional information on reasonable accommodations procedures or on EEO Programs is available on Office of Civil Rights (ACR) or by contacting the local FAA Civil Rights Office.

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