Under the supervision of the Children’s Services Manager, provides prompt and friendly service to children, teens, and their caregivers in the Children’s Services Department; assists department staff with programming and clerical tasks. The Library Associate provides reference and reader’s advisory service and assists customers with technology; assists with programs for children and teens; provides support for a variety of departmental tasks.

Schedule is as follows:

Wednesday – Friday: 5pm – 9pm

Saturday: 9:30am – 5pm

Sunday: 12pm – 6pm

• Assists customers of all ages at the Children’s Services and TeenSpace desks to include reference and information questions
• Assists with questions on software, makerspace tools, and other technology related needs to customers of all ages
• Advise readers of all ages regarding children’s and teens reading and viewing interests
• With support and direction from a librarian, assist with collection maintenance and development
• With support and direction from manager and librarians, plans and leads programming for children and teens
• Compile statistics and prepare activity reports
• Assist with outreach activities
• Assists training of staff and volunteers
• Participates in departmental and library-wide training and activities, including technology, and safety training
• Provides excellent internal and external customer service
• Other duties as assigned

• Knowledge of and interest in children’s and teens books and audiovisual materials
• Some knowledge of library procedures, methods, techniques
• Ability to perform routine clerical and record keeping tasks
• Strong commitment to public service
• Ability to work with library customers and staff in a friendly and efficient manner
• Excellent written and oral communication skills
• Ability to issue guidance and ensure compliance with the Library’s Rules of Conduct and policies
• Proficiency with workplace productivity software, including skills in Microsoft Office Suite
• Ability to maintain reliable attendance and regular schedule
• Ability to maintain a varied schedule, including day, evening, and weekend rotations
• Good vision and hearing to effectively engage with customers
• Manual dexterity to operate computer, phone, and maker space equipment
• Physical ability to regularly lift library materials weighing up to 40 lbs, and to push fully loaded carts of library materials and assist in event setup
• Satisfactory pre-employment background check

• Bachelor degree required
• One year of supervisory or team leader experience preferred
• Public library experience preferred
• Customer service experience preferred
• Knowledge of Spanish and/or French is helpful
• Any combination of experience and education that provides the knowledge, skills, and abilities