Location US-IL-Champaign

ID 2025-9212

Category

Nursing

Position Type

Full-Time

Remote

Yes

Shift

Evening

Schedule

8 hour shifts; 08-17 with 1 hour lunch. Week 1 Monday, Tuesday, Thursday, Saturday. Week 2- Sunday, Tuesday, Wednesday, Thursday.

Weekend Requirements

Yes, every other weekend that includes Saturday & Sunday every other weekend required.

Holiday Requirements

Yes, rotation of holidays

On-Call Requirements

Yes, based on Department need.

The Patient Services Nurse coordinates the patient intake and triage process for Primary Care Departments ensuring appropriate level of care and advice is provided.

Assists patients via phone to determine the urgency of care needed, referring to or scheduling appointments with providers, and giving health information and advice to callers.
Evaluates, assesses, and documents patients' questions or concerns.
Coordinates with Primary Care Center physicians and nursing staff in order to meet the needs of the patient.
Insures documentation of care is complete and accurate.
Provides general health information using approved references including, but not limited to, providing individual and group health and wellness education.
Supports maintenance and completeness of patient's electronic medical record, including medication reconciliation.
Triage calls from patients regarding emergent matters ndash; provide education and disposition per provider approved protocols. Assist primary care office with old telephone encounters and return calls regarding patient lab and diagnostic results. Provide assistance to primary care offices with in-basket messages, prescription requests, and other concerns as requested, including providing normal result notification to patients from primary care provider. Provides assistance to Medication Renewal Center, as needed. Review medication requests from patients and medication responses from provider. Disseminate education to patient as written by provider. Cross train and provide float support to all Patient Contact Center Clinical teams as call volumes, in-baskets, patient care, and other business needs dictate Support Patient Contact Center Virtual physician and nurse in-baskets

Certifications: Licensed Registered Professional Nurse (RN) - Indiana (IN) within 1 year - Indiana Professional Licensing Agency (IPLA); Licensed Registered Professional Nurse (RN) - Illinois Department of Financial and Professional Regulation (IDFPR), Education: H.S. Diploma/GED, Work Experience:

Find it here.

Discover the job, the career, the purpose you were meant for. The supportive and inclusive team where you can thrive. The place where growth meets balance – and opportunities meet flexibility. Find it all at Carle Health.

Based in Urbana, IL, Carle Health is a healthcare system with nearly 16,600 team members in its eight hospitals, physician groups and a variety of healthcare businesses. Carle BroMenn Medical Center, Carle Foundation Hospital, Carle Health Methodist Hospital, Carle Health Proctor Hospital, Carle Health Pekin Hospital, and Carle Hoopeston Regional Health Center hold Magnet® designations, the nation’s highest honor for nursing care. The system includes Methodist College and Carle Illinois College of Medicine, the world’s first engineering-based medical school, and Health Alliance™. We offer opportunities in several communities throughout central Illinois with potential for growth and life-long careers at Carle Health.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. Carle Health participates in E-Verify and may provide the Social Security Administration and, if necessary, the Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization. | For more information: human.resources@carle.com.

The compensation range for this position is $29per hour - $49.88per hour. This represents a good faith minimum and maximum range for the role at the time of posting by Carle Health. The actual compensation offered a candidate will be dependent on a variety of factors including, but not limited to, the candidate’s experience, qualifications, location, training, licenses, shifts worked and compensation model.



Carle Health offers a comprehensive benefits package for team members and providers. To learn more visit careers.carlehealth.org/benefits.

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